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Cancelling and re-signing up to eir FTTH

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  • 05-12-2017 2:57pm
    #1
    fme
    Registered Users Posts: 62 ✭✭


    Hi,
    We just got FTTH installed last week, so I've been on to myEir page to get accustomed.
    I note on the website that for the package I am on the offer is €45 for 6 months, then €50 for next 6 months and €81 after 12 months.
    However because I signed up with eir salesperson at the door, i will instead be charged €63 for the first 12 months.
    This is a massive difference.
    I rang 1901 but they said that as its a different sales channel, they could do nothing for me over the phone.

    I'd therefore like to know if there is any reason why i cannot cancel while still within my 14 days, and then simply resign up to the online offer?

    Thanks,
    Fergus.


Comments

  • Options
    #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    fme wrote: »
    Hi,
    We just got FTTH installed last week, so I've been on to myEir page to get accustomed.
    I note on the website that for the package I am on the offer is €45 for 6 months, then €50 for next 6 months and €81 after 12 months.
    However because I signed up with eir salesperson at the door, i will instead be charged €63 for the first 12 months.
    This is a massive difference.
    I rang 1901 but they said that as its a different sales channel, they could do nothing for me over the phone.

    I'd therefore like to know if there is any reason why i cannot cancel while still within my 14 days, and then simply resign up to the online offer?

    Thanks,
    Fergus.
    Hi Fergus,

    Thanks for getting in touch. If you're within your 14 day cooling off period you are within your rights to cancel your service without penalty. You are then free to re-order this service, however, this will mean that you go without service until we get your new account up and running.

    - Adam


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