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"Connection Problem - There was a network error" on mobile phone

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  • 07-12-2017 11:50am
    #1
    New Home
    Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 76,851 Mod ✭✭✭✭


    Hi there,

    This started yesterday, or maybe the day before. I turned the phone off and on again a few times, I cleared everything, but when I try to access Boards from my mobile I still get a pop up message that says "Connection Problem - There was a network error", and the page doesn't load. Every other website I've tried works perfectly, so I'm beginning to think it's not a mobile phone issue.

    Any ideas?

    Thanks.


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    #2
    New Home
    Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 76,851 Mod ✭✭✭✭New Home


    It would appear that whatever fix was applied to sort this out also worked for my network error, so, thanks! :)


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    #3
    Boards.ie: Mark
    Boards.ie Employee Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    Oh good :)

    How can I? User's guide to some features on the new site



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    #4
    ingalway
    Registered Users Posts: 652 ✭✭✭ingalway


    Not sure if this is related but I'm not able to see any posts at all on the mobile app. I'm logged in, I have the Boards.ie logo at the top and I get Trending Threads, Latest Posts, My Forums as the headings but no posts at all show up on any page, just the spinning refresh icon. Turned phone off/on but no change. I'm using Android 7.1.2. Any ideas what the issue might be?

    Thanks


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    #5
    Boards.ie: Mark
    Boards.ie Employee Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    ingalway wrote: »
    Not sure if this is related but I'm not able to see any posts at all on the mobile app. I'm logged in, I have the Boards.ie logo at the top and I get Trending Threads, Latest Posts, My Forums as the headings but no posts at all show up on any page, just the spinning refresh icon. Turned phone off/on but no change. I'm using Android 7.1.2. Any ideas what the issue might be?

    Thanks

    There were some technical issues over the weekend, though should be resolved now. We'd recommend touch.boards.ie if you run into problems with the app. Sorry for the inconvenience.

    How can I? User's guide to some features on the new site



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    #6
    New Home
    Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 76,851 Mod ✭✭✭✭New Home


    Hi Mark,

    This has come back with a vengeance this morning.

    Thanks.


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    #7
    Boards.ie: Mark
    Boards.ie Employee Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    What browser and OS are you using? Haven't had any issues related to app yet which seemed to coincide with your connection issues over the weekend.

    How can I? User's guide to some features on the new site



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    #8
    New Home
    Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 76,851 Mod ✭✭✭✭New Home


    It's only happening on my android phone, I've no idea what browser it is (the app just says "internet", I only know it's not Internet Explorer - perhaps a version of Chrome, even though it doesn't have a Chrome icon).


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    #9
    New Home
    Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 76,851 Mod ✭✭✭✭New Home


    Not sure what you did to the hamsters, but it's working again as of half an hour ago. :) (If it helps, it still wasn't working before that).


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    #10
    Boards.ie: Mark
    Boards.ie Employee Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    Hmmm, we didn't actually touch anything this morning.

    How can I? User's guide to some features on the new site



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    #11
    New Home
    Moderators, Arts Moderators, Recreation & Hobbies Moderators, Social & Fun Moderators Posts: 76,851 Mod ✭✭✭✭New Home


    Go figure.... gremlins?


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