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Final Bill- refund

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  • 07-12-2017 1:21pm
    #1
    wonski
    Registered Users Posts: 13,685 ✭✭✭✭


    Hi,

    I recently transferred my phone and broadband to Sky.

    I have received one bill for around €50, and later another one for €-19, which should have been refunded to me.

    I already spoke to CS earlier and it was confirmed this will be refunded 30 days after final bill.

    Instead I got another "final" bill for €-19 this month.

    Also you removed access to the bills for me!

    In the email:

    [font=Helvetica, arial, sans-serif]Dear [/font]
    [font=Helvetica, arial, sans-serif] [/font]
    [font=Helvetica, arial, sans-serif]Your new eir bill is now available to view at my eir.[/font]
    [font=Helvetica, arial, sans-serif] [/font]
    [font=Helvetica, arial, sans-serif]Your bill amount is € -19.86[/font]
    [font=Helvetica, arial, sans-serif] [/font]

    [font=Helvetica, arial, sans-serif]Once you login to my eir, you can view and download a PDF of your bill, pay a bill and much more.[/font]

    [font=Helvetica, arial, sans-serif]What I see when I log on:[/font]
    This account is no longer active


    Account: 
    3.........



    Your eir account has either ceased or you have moved to eir Fibre.

    If you have recently moved to eir Fibre you will have received a new account number. Please add your new account number under the "Add Account" link below to view your new account.

    Also I can't call you anymore, because the account number and phone number are no longer valid.

    It's a mess, I would like a copy of two last bills and oustanding amount refunded. Eir was quick enough to take 50 euro without showing me the bill so I believe I don't ask for too much.

    Chasing €19 like that is no fun for me.

    Thanks.


Comments

  • Options
    #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    wonski wrote: »
    Hi,

    I recently transferred my phone and broadband to Sky.

    I have received one bill for around €50, and later another one for €-19, which should have been refunded to me.

    I already spoke to CS earlier and it was confirmed this will be refunded 30 days after final bill.

    Instead I got another "final" bill for €-19 this month.

    Also you removed access to the bills for me!

    In the email:

    [font=Helvetica, arial, sans-serif]Dear [/font]
    [font=Helvetica, arial, sans-serif] [/font]
    [font=Helvetica, arial, sans-serif]Your new eir bill is now available to view at my eir.[/font]
    [font=Helvetica, arial, sans-serif] [/font]
    [font=Helvetica, arial, sans-serif]Your bill amount is € -19.86[/font]
    [font=Helvetica, arial, sans-serif] [/font]

    [font=Helvetica, arial, sans-serif]Once you login to my eir, you can view and download a PDF of your bill, pay a bill and much more.[/font]

    [font=Helvetica, arial, sans-serif]What I see when I log on:[/font]
    This account is no longer active


    Account: 
    3.........



    Your eir account has either ceased or you have moved to eir Fibre.

    If you have recently moved to eir Fibre you will have received a new account number. Please add your new account number under the "Add Account" link below to view your new account.

    Also I can't call you anymore, because the account number and phone number are no longer valid.

    It's a mess, I would like a copy of two last bills and oustanding amount refunded. Eir was quick enough to take 50 euro without showing me the bill so I believe I don't ask for too much.

    Chasing €19 like that is no fun for me.

    Thanks.
    Hi,

    Thanks for getting in touch. If you PM me your account number and full name I'll look into this for you.

    - Adam


  • Options
    #3
    wonski
    Registered Users Posts: 13,685 ✭✭✭✭wonski


    eir: Adam wrote: »
    wonski wrote: »
    Hi,

    I recently transferred my phone and broadband to Sky.

    I have received one bill for around €50, and later another one for €-19, which should have been refunded to me.

    I already spoke to CS earlier and it was confirmed this will be refunded 30 days after final bill.

    Instead I got another "final" bill for €-19 this month.

    Also you removed access to the bills for me!

    In the email:

    [font=Helvetica, arial, sans-serif]Dear [/font]
    [font=Helvetica, arial, sans-serif] [/font]
    [font=Helvetica, arial, sans-serif]Your new eir bill is now available to view at my eir.[/font]
    [font=Helvetica, arial, sans-serif] [/font]
    [font=Helvetica, arial, sans-serif]Your bill amount is € -19.86[/font]
    [font=Helvetica, arial, sans-serif] [/font]

    [font=Helvetica, arial, sans-serif]Once you login to my eir, you can view and download a PDF of your bill, pay a bill and much more.[/font]

    [font=Helvetica, arial, sans-serif]What I see when I log on:[/font]
    This account is no longer active


    Account: 
    3.........



    Your eir account has either ceased or you have moved to eir Fibre.

    If you have recently moved to eir Fibre you will have received a new account number. Please add your new account number under the "Add Account" link below to view your new account.

    Also I can't call you anymore, because the account number and phone number are no longer valid.

    It's a mess, I would like a copy of two last bills and oustanding amount refunded. Eir was quick enough to take 50 euro without showing me the bill so I believe I don't ask for too much.

    Chasing €19 like that is no fun for me.

    Thanks.
    Hi,

    Thanks for getting in touch. If you PM me your account number and full name I'll look into this for you.

    - Adam
    PM sent late yesterday.

    Thanks for your help.

    Also, here is why I would like to have the bills sent back to me:

    6034073

    I have no idea where the €22 comes from and why.


  • Options
    #4
    MrFlabr
    Closed Accounts Posts: 27 ✭MrFlabr


    eir: Adam wrote: »
    wonski wrote: »
    Hi,

    I recently transferred my phone and broadband to Sky.

    I have received one bill for around €50, and later another one for €-19, which should have been refunded to me.

    I already spoke to CS earlier and it was confirmed this will be refunded 30 days after final bill.

    Instead I got another "final" bill for €-19 this month.

    Also you removed access to the bills for me!

    In the email:

    [font=Helvetica, arial, sans-serif]Dear [/font]
    [font=Helvetica, arial, sans-serif] [/font]
    [font=Helvetica, arial, sans-serif]Your new eir bill is now available to view at my eir.[/font]
    [font=Helvetica, arial, sans-serif] [/font]
    [font=Helvetica, arial, sans-serif]Your bill amount is € -19.86[/font]
    [font=Helvetica, arial, sans-serif] [/font]

    [font=Helvetica, arial, sans-serif]Once you login to my eir, you can view and download a PDF of your bill, pay a bill and much more.[/font]

    [font=Helvetica, arial, sans-serif]What I see when I log on:[/font]
    This account is no longer active


    Account: 
    3.........



    Your eir account has either ceased or you have moved to eir Fibre.

    If you have recently moved to eir Fibre you will have received a new account number. Please add your new account number under the "Add Account" link below to view your new account.

    Also I can't call you anymore, because the account number and phone number are no longer valid.

    It's a mess, I would like a copy of two last bills and oustanding amount refunded. Eir was quick enough to take 50 euro without showing me the bill so I believe I don't ask for too much.

    Chasing €19 like that is no fun for me.

    Thanks.
    Hi,

    Thanks for getting in touch. If you PM me your account number and full name I'll look into this for you.

    - Adam
    Having the exact same issue. Recently cancelled my bundle with you. I have received one bill for around €45.01, for which only €26.81 was taken, and later another one for €-17.54.

    I have had access to bills removed.

    In the email:

    Dear 
     
    Your new eir bill is now available to view at my eir.
     
    Your bill amount is € -17.54
     

    Once you login to my eir, you can view and download a PDF of your bill, pay a bill and much more.

    What I see when I log on:
    This account is no longer active


    Account: 
    3.......



    Your eir account has either ceased or you have moved to eir Fibre.

    If you have recently moved to eir Fibre you will have received a new account number. Please add your new account number under the "Add Account" link below to view your new account.

    I can't ring either, because the account number and phone number are no longer valid.

    I'd like to request a copy of my last two bills and the outstanding amount to be refunded?

    Thank you.


  • Options
    #5
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    MrFlabr wrote: »
    eir: Adam wrote: »
    wonski wrote: »
    Hi,

    I recently transferred my phone and broadband to Sky.

    I have received one bill for around €50, and later another one for €-19, which should have been refunded to me.

    I already spoke to CS earlier and it was confirmed this will be refunded 30 days after final bill.

    Instead I got another "final" bill for €-19 this month.

    Also you removed access to the bills for me!

    In the email:

    [font=Helvetica, arial, sans-serif]Dear [/font]
    [font=Helvetica, arial, sans-serif] [/font]
    [font=Helvetica, arial, sans-serif]Your new eir bill is now available to view at my eir.[/font]
    [font=Helvetica, arial, sans-serif] [/font]
    [font=Helvetica, arial, sans-serif]Your bill amount is € -19.86[/font]
    [font=Helvetica, arial, sans-serif] [/font]

    [font=Helvetica, arial, sans-serif]Once you login to my eir, you can view and download a PDF of your bill, pay a bill and much more.[/font]

    [font=Helvetica, arial, sans-serif]What I see when I log on:[/font]
    This account is no longer active


    Account: 
    3.........



    Your eir account has either ceased or you have moved to eir Fibre.

    If you have recently moved to eir Fibre you will have received a new account number. Please add your new account number under the "Add Account" link below to view your new account.

    Also I can't call you anymore, because the account number and phone number are no longer valid.

    It's a mess, I would like a copy of two last bills and oustanding amount refunded. Eir was quick enough to take 50 euro without showing me the bill so I believe I don't ask for too much.

    Chasing €19 like that is no fun for me.

    Thanks.
    Hi,

    Thanks for getting in touch. If you PM me your account number and full name I'll look into this for you.

    - Adam
    Having the exact same issue. Recently cancelled my bundle with you. I have received one bill for around €45.01, for which only €26.81 was taken, and later another one for €-17.54.

    I have had access to bills removed.

    In the email:

    Dear 
     
    Your new eir bill is now available to view at my eir.
     
    Your bill amount is € -17.54
     

    Once you login to my eir, you can view and download a PDF of your bill, pay a bill and much more.

    What I see when I log on:
    This account is no longer active


    Account: 
    3.......



    Your eir account has either ceased or you have moved to eir Fibre.

    If you have recently moved to eir Fibre you will have received a new account number. Please add your new account number under the "Add Account" link below to view your new account.

    I can't ring either, because the account number and phone number are no longer valid.

    I'd like to request a copy of my last two bills and the outstanding amount to be refunded?

    Thank you.
    Hi MrFlabr, 

    Feel free to PM me your account details, full name on the account and I'll look into this for you. 

    Thanks 

    Tracey 


  • Options
    #6
    MrFlabr
    Closed Accounts Posts: 27 ✭MrFlabr


    eir: Tracey wrote: »
    MrFlabr wrote: »
    eir: Adam wrote: »
    wonski wrote: »
    Hi,

    I recently transferred my phone and broadband to Sky.

    I have received one bill for around €50, and later another one for €-19, which should have been refunded to me.

    I already spoke to CS earlier and it was confirmed this will be refunded 30 days after final bill.

    Instead I got another "final" bill for €-19 this month.

    Also you removed access to the bills for me!

    In the email:

    [font=Helvetica, arial, sans-serif]Dear [/font]
    [font=Helvetica, arial, sans-serif] [/font]
    [font=Helvetica, arial, sans-serif]Your new eir bill is now available to view at my eir.[/font]
    [font=Helvetica, arial, sans-serif] [/font]
    [font=Helvetica, arial, sans-serif]Your bill amount is € -19.86[/font]
    [font=Helvetica, arial, sans-serif] [/font]

    [font=Helvetica, arial, sans-serif]Once you login to my eir, you can view and download a PDF of your bill, pay a bill and much more.[/font]

    [font=Helvetica, arial, sans-serif]What I see when I log on:[/font]
    This account is no longer active


    Account: 
    3.........



    Your eir account has either ceased or you have moved to eir Fibre.

    If you have recently moved to eir Fibre you will have received a new account number. Please add your new account number under the "Add Account" link below to view your new account.

    Also I can't call you anymore, because the account number and phone number are no longer valid.

    It's a mess, I would like a copy of two last bills and oustanding amount refunded. Eir was quick enough to take 50 euro without showing me the bill so I believe I don't ask for too much.

    Chasing €19 like that is no fun for me.

    Thanks.
    Hi,

    Thanks for getting in touch. If you PM me your account number and full name I'll look into this for you.

    - Adam
    Having the exact same issue. Recently cancelled my bundle with you. I have received one bill for around €45.01, for which only €26.81 was taken, and later another one for €-17.54.

    I have had access to bills removed.

    In the email:

    Dear 
     
    Your new eir bill is now available to view at my eir.
     
    Your bill amount is € -17.54
     

    Once you login to my eir, you can view and download a PDF of your bill, pay a bill and much more.

    What I see when I log on:
    This account is no longer active


    Account: 
    3.......



    Your eir account has either ceased or you have moved to eir Fibre.

    If you have recently moved to eir Fibre you will have received a new account number. Please add your new account number under the "Add Account" link below to view your new account.

    I can't ring either, because the account number and phone number are no longer valid.

    I'd like to request a copy of my last two bills and the outstanding amount to be refunded?

    Thank you.
    Hi MrFlabr, 

    Feel free to PM me your account details, full name on the account and I'll look into this for you. 

    Thanks 

    Tracey 
    PM Sent.


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  • Options
    #7
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    MrFlabr wrote: »
    eir: Tracey wrote: »
    MrFlabr wrote: »
    eir: Adam wrote: »
    wonski wrote: »
    Hi,

    I recently transferred my phone and broadband to Sky.

    I have received one bill for around €50, and later another one for €-19, which should have been refunded to me.

    I already spoke to CS earlier and it was confirmed this will be refunded 30 days after final bill.

    Instead I got another "final" bill for €-19 this month.

    Also you removed access to the bills for me!

    In the email:

    [font=Helvetica, arial, sans-serif]Dear [/font]
    [font=Helvetica, arial, sans-serif] [/font]
    [font=Helvetica, arial, sans-serif]Your new eir bill is now available to view at my eir.[/font]
    [font=Helvetica, arial, sans-serif] [/font]
    [font=Helvetica, arial, sans-serif]Your bill amount is € -19.86[/font]
    [font=Helvetica, arial, sans-serif] [/font]

    [font=Helvetica, arial, sans-serif]Once you login to my eir, you can view and download a PDF of your bill, pay a bill and much more.[/font]

    [font=Helvetica, arial, sans-serif]What I see when I log on:[/font]
    This account is no longer active


    Account: 
    3.........



    Your eir account has either ceased or you have moved to eir Fibre.

    If you have recently moved to eir Fibre you will have received a new account number. Please add your new account number under the "Add Account" link below to view your new account.

    Also I can't call you anymore, because the account number and phone number are no longer valid.

    It's a mess, I would like a copy of two last bills and oustanding amount refunded. Eir was quick enough to take 50 euro without showing me the bill so I believe I don't ask for too much.

    Chasing €19 like that is no fun for me.

    Thanks.
    Hi,

    Thanks for getting in touch. If you PM me your account number and full name I'll look into this for you.

    - Adam
    Having the exact same issue. Recently cancelled my bundle with you. I have received one bill for around €45.01, for which only €26.81 was taken, and later another one for €-17.54.

    I have had access to bills removed.

    In the email:

    Dear 
     
    Your new eir bill is now available to view at my eir.
     
    Your bill amount is € -17.54
     

    Once you login to my eir, you can view and download a PDF of your bill, pay a bill and much more.

    What I see when I log on:
    This account is no longer active


    Account: 
    3.......



    Your eir account has either ceased or you have moved to eir Fibre.

    If you have recently moved to eir Fibre you will have received a new account number. Please add your new account number under the "Add Account" link below to view your new account.

    I can't ring either, because the account number and phone number are no longer valid.

    I'd like to request a copy of my last two bills and the outstanding amount to be refunded?

    Thank you.
    Hi MrFlabr, 

    Feel free to PM me your account details, full name on the account and I'll look into this for you. 

    Thanks 

    Tracey 
    PM Sent.
    Thanks. 

    I'll come back to you soon through PM's.

    Thanks 

    Tracey 


  • Options
    #8
    wonski
    Registered Users Posts: 13,685 ✭✭✭✭wonski


    eir: Adam wrote: »
    wonski wrote: »
    Hi,

    ...
    Hi,

    Thanks for getting in touch. If you PM me your account number and full name I'll look into this for you.

    - Adam
    I received a text message yesterday that my refund has now been processed and will reach my account within 5 days.

    Thanks Adam.


  • Options
    #9
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    wonski wrote: »
    eir: Adam wrote: »
    wonski wrote: »
    Hi,

    ...
    Hi,

    Thanks for getting in touch. If you PM me your account number and full name I'll look into this for you.

    - Adam
    I received a text message yesterday that my refund has now been processed and will reach my account within 5 days.

    Thanks Adam.
    No problem at all :)

    - Adam


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