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Problems after my account was migrated to your new system

  • 07-12-2017 02:27PM
    #1
    shocksy
    Registered Users, Registered Users 2 Posts: 2,610 ✭✭✭


    Hey,

    I upgraded my contract last Friday and was informed that my account would be migrated to your new system at Eir.

    Since then I have being having some problems on the technical side.

    When I log into My Eir, it says that there is two profiles linked to my account. One of them is the new one where I am asked to enter my password again, and the other one is just blank with no number attached to the account. This must be a result of the migration. Can the old account be terminated.

    Also, as I am on the Eir Mobile 15gb plan, I am entitled to have access to the free eir sport mobile app, but when I log in, it says my account is not allowed access. Can this also be looked into please.

    I will PM my phone number and Pin to you now.

    Many thanks for your assistance.


Comments

  • #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    shocksy wrote: »
    Hey,

    I upgraded my contract last Friday and was informed that my account would be migrated to your new system at Eir.

    Since then I have being having some problems on the technical side.

    When I log into My Eir, it says that there is two profiles linked to my account. One of them is the new one where I am asked to enter my password again, and the other one is just blank with no number attached to the account. This must be a result of the migration. Can the old account be terminated.

    Also, as I am on the Eir Mobile 15gb plan, I am entitled to have access to the free eir sport mobile app, but when I log in, it says my account is not allowed access. Can this also be looked into please.

    I will PM my phone number and Pin to you now.

    Many thanks for your assistance.
    Hi shocksy,

    I've received your PM about this. I'll be back in touch shortly with an update.

    - Adam


  • #3
    shocksy
    Registered Users, Registered Users 2 Posts: 2,610 ✭✭✭shocksy


    eir: Adam wrote: »
    shocksy wrote: »
    Hey,

    I upgraded my contract last Friday and was informed that my account would be migrated to your new system at Eir.

    Since then I have being having some problems on the technical side.

    When I log into My Eir, it says that there is two profiles linked to my account. One of them is the new one where I am asked to enter my password again, and the other one is just blank with no number attached to the account. This must be a result of the migration. Can the old account be terminated.

    Also, as I am on the Eir Mobile 15gb plan, I am entitled to have access to the free eir sport mobile app, but when I log in, it says my account is not allowed access. Can this also be looked into please.

    I will PM my phone number and Pin to you now.

    Many thanks for your assistance.
    Hi shocksy,

    I've received your PM about this. I'll be back in touch shortly with an update.

    - Adam
    Hello, It's been 4 days now. Do you have an update on this?


  • #4
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    shocksy wrote: »
    eir: Adam wrote: »
    shocksy wrote: »
    Hey,

    I upgraded my contract last Friday and was informed that my account would be migrated to your new system at Eir.

    Since then I have being having some problems on the technical side.

    When I log into My Eir, it says that there is two profiles linked to my account. One of them is the new one where I am asked to enter my password again, and the other one is just blank with no number attached to the account. This must be a result of the migration. Can the old account be terminated.

    Also, as I am on the Eir Mobile 15gb plan, I am entitled to have access to the free eir sport mobile app, but when I log in, it says my account is not allowed access. Can this also be looked into please.

    I will PM my phone number and Pin to you now.

    Many thanks for your assistance.
    Hi shocksy,

    I've received your PM about this. I'll be back in touch shortly with an update.

    - Adam
    Hello, It's been 4 days now. Do you have an update on this?
    Hi,

    I have responded to your PM.

    - Adam


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