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Only getting acknowledgements to emails but no replies.

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  • 07-12-2017 3:52pm
    #1
    davidod1
    Registered Users Posts: 343 ✭✭


    Hi,
    My 14 Day trial period is up today and I want to amend my 'Fibre to the Home' agreement to take Broadband and Talk and drop eir Vision.  I have emailed support both through the online contact form and regular email regarding but I have not been getting any replies; only acknowledgements that they were received.
    Please let me know what I need to do have this change in the agreement implemented.
    Regards,
    David


Comments

  • Options
    #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    davidod1 wrote: »
    Hi,
    My 14 Day trial period is up today and I want to amend my 'Fibre to the Home' agreement to take Broadband and Talk and drop eir Vision.  I have emailed support both through the online contact form and regular email regarding but I have not been getting any replies; only acknowledgements that they were received.
    Please let me know what I need to do have this change in the agreement implemented.
    Regards,
    David
    Hi David,

    Thanks for getting in touch. I have received your PM about this. I'll be back in touch through PM's with an update.

    - Adam


  • Options
    #3
    davidod1
    Registered Users Posts: 343 ✭✭davidod1


    eir: Adam wrote: »
    davidod1 wrote: »
    Hi,
    My 14 Day trial period is up today and I want to amend my 'Fibre to the Home' agreement to take Broadband and Talk and drop eir Vision.  I have emailed support both through the online contact form and regular email regarding but I have not been getting any replies; only acknowledgements that they were received.
    Please let me know what I need to do have this change in the agreement implemented.
    Regards,
    David
    Hi David,

    Thanks for getting in touch. I have received your PM about this. I'll be back in touch through PM's with an update.

    - Adam
    Thanks Adam. Much appreciated. If you require; I can give you a lot more detail on the issue.  David.


  • Options
    #4
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    davidod1 wrote: »
    eir: Adam wrote: »
    davidod1 wrote: »
    Hi,
    My 14 Day trial period is up today and I want to amend my 'Fibre to the Home' agreement to take Broadband and Talk and drop eir Vision.  I have emailed support both through the online contact form and regular email regarding but I have not been getting any replies; only acknowledgements that they were received.
    Please let me know what I need to do have this change in the agreement implemented.
    Regards,
    David
    Hi David,

    Thanks for getting in touch. I have received your PM about this. I'll be back in touch through PM's with an update.

    - Adam
    Thanks Adam. Much appreciated. If you require; I can give you a lot more detail on the issue.  David.
    Thanks, David. I've responded to your PM this morning.

    - Adam


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