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Disappointed to see that it appears to be the norm for eir not to reply to emails or

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  • 07-12-2017 5:55pm
    #1
    davidod1
    Registered Users Posts: 343 ✭✭


    I have posted a query below about not getting any replies in the hope of getting a response here, but it looks like not much chance of getting one here either.


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    #2
    jefferson73
    Registered Users Posts: 320 ✭✭jefferson73


    davidod1 wrote: »
    I have posted a query below about not getting any replies in the hope of getting a response here, but it looks like not much chance of getting one here either.
    Check today's irishtimes  article on eir


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    #3
    davidod1
    Registered Users Posts: 343 ✭✭davidod1


    jefferson73 wrote: »
    davidod1 wrote: »
    I have posted a query below about not getting any replies in the hope of getting a response here, but it looks like not much chance of getting one here either.
    Check today's irishtimes  article on eir
    It actually came up on my news-feed.  Hope my issue doesn't go that far.


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    #4
    cameramonkey
    Closed Accounts Posts: 3,220 ✭✭✭cameramonkey


    Seems to be pretty standard operating procedures for Eir.

    I was told on at least 5 occasions that I would get a call back but only once did I get a call back and that time the guy called me back then told me he needed to talk to someone else and would call me back, needless to say he didnt.

    I think I spent maybe 15 hours on the phone trying to get a line that they broke fixed. A few days ago I spent 1 hour 30 mins and then 1 hour 17 mins waiting for Eir to answer my call, never got through.

    Maybe Eir are experiencing difficulty at the moment but I have had the worst customer care of any company in any country I have ever lived in, that includes living in Russia in the bad old days.


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    #5
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    davidod1 wrote: »
    I have posted a query below about not getting any replies in the hope of getting a response here, but it looks like not much chance of getting one here either.
    Hi,

    I have responded to your public post and I have received your PM. Please note that the response time from this channel is not instant as we have numerous queries to handle each day. If you're looking for a more instant response channel I recommend getting in touch with through our online chat service or giving us a ring on 1901.

    https://www.eir.ie/chatnow/

    - Adam


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    #6
    cameramonkey
    Closed Accounts Posts: 3,220 ✭✭✭cameramonkey


    eir: Adam wrote: »
    davidod1 wrote: »
    I have posted a query below about not getting any replies in the hope of getting a response here, but it looks like not much chance of getting one here either.
    Hi,

    I have responded to your public post and I have received your PM. Please note that the response time from this channel is not instant as we have numerous queries to handle each day. If you're looking for a more instant response channel I recommend getting in touch with through our online chat service or giving us a ring on 1901.

    https://www.eir.ie/chatnow/

    - Adam
    I spent 3 hour waiting for them to answer a few days ago,They never answered. how long do people have to wait to get through?


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    #7
    godtabh
    Moderators, Science, Health & Environment Moderators Posts: 23,218 Mod ✭✭✭✭godtabh


    What email address did you use to contact them?


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    #8
    davidod1
    Registered Users Posts: 343 ✭✭davidod1


    I have used: businesscare@emobile.ie and the online form on the eir web site.  

    At this stage Adam on this forum has responded to me and I am putting my faith in him. 


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