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Site 3101 call problem

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  • 08-12-2017 12:35pm
    #1
    Mick_1970
    Registered Users Posts: 148 ✭✭


    Hello reps. There has been a problem with the above mast for about 4 weeks. Calls are going dead sometimes dropped. Other eir users are having the same issues so it's not the sims or handsets. 

    We have contacted 1905 but they are fobbing off the issue and blaming sims etc.

    This needs to be assigned to a technical team and fixed please.

    Many Thanks
    Michael


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    #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Mick_1970 wrote: »
    Hello reps. There has been a problem with the above mast for about 4 weeks. Calls are going dead sometimes dropped. Other eir users are having the same issues so it's not the sims or handsets. 

    We have contacted 1905 but they are fobbing off the issue and blaming sims etc.

    This needs to be assigned to a technical team and fixed please.

    Many Thanks
    Michael
    Hi Michael,

    Thanks for getting in touch. Can you PM me your number, PIN, and surname, please?

    - Adam


  • Options
    #3
    Mick_1970
    Registered Users Posts: 148 ✭✭Mick_1970


    eir: Adam wrote:
    Thanks for getting in touch. Can you PM me your number, PIN, and surname, please?


    Just pm'd you there Adam.


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    #4
    Mick_1970
    Registered Users Posts: 148 ✭✭Mick_1970


    Just an update on this, at least 20 people I know are having the exact same issue on the same mast. Some have contacted 1905 and have been told the usual sim/handset procedure. At least one has bought a new handset. 

    The issue has been logged and I know its not going to be fixed immediately, but could it be fixed before Christmas because phoning back is getting tiresome.

    Many Thanks
    Michael 


  • Options
    #5
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Mick_1970 wrote: »
    Just an update on this, at least 20 people I know are having the exact same issue on the same mast. Some have contacted 1905 and have been told the usual sim/handset procedure. At least one has bought a new handset. 

    The issue has been logged and I know its not going to be fixed immediately, but could it be fixed before Christmas because phoning back is getting tiresome.

    Many Thanks
    Michael 
    Thanks for letting us know, Michael.

    I'll be back in touch through PM's with an update.

    - Adam


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