Very disappointed loyal Eir customer!

tommyamnesia

Hi, renewed my contract end of August last. Unlimited up to 100Mb fibre, unlimited landline and mobile calls to Ireland and U.K. for 57.50 per month. That was the best you could do I was told. Now same bundle works out at 37.50 per month and with 50euro cashback works out at 35.50 per month! And that's for new customers! So much for loyalty! So it seems it pays to keep switching.

eir: Tracey

tommyamnesia wrote: »

Hi, renewed my contract end of August last. Unlimited up to 100Mb fibre, unlimited landline and mobile calls to Ireland and U.K. for 57.50 per month. That was the best you could do I was told. Now same bundle works out at 37.50 per month and with 50euro cashback works out at 35.50 per month! And that's for new customers! So much for loyalty! So it seems it pays to keep switching.

Hi tommyamnesia, 

Thanks for getting in touch with us here. 

There would be promotions and discounts on at different times for all our customers. The loyalty team on 1901 will be able to advise you if there are any promotions or discounts available to you as an existing customer at the moment.  

Thanks 

Tracey 

tommyamnesia

eir: Tracey wrote: »

tommyamnesia wrote: »

Hi, renewed my contract end of August last. Unlimited up to 100Mb fibre, unlimited landline and mobile calls to Ireland and U.K. for 57.50 per month. That was the best you could do I was told. Now same bundle works out at 37.50 per month and with 50euro cashback works out at 35.50 per month! And that's for new customers! So much for loyalty! So it seems it pays to keep switching.

Hi tommyamnesia, 

Thanks for getting in touch with us here. 

There would be promotions and discounts on at different times for all our customers. The loyalty team on 1901 will be able to advise you if there are any promotions or discounts available to you as an existing customer at the moment.  

Thanks 

Tracey 

Hi Tracey, just been on to loyalty and told 'sorry, can't do anything for you, that's for new customers only' She suggested I could cancel and  rejoin as a new customer! Can you believe that, forgetting to tell me that I would have to pay for 9 months remaining on my contract? I really am disgusted now. Loyalty! What loyalty?  

rachaelf750

When I called the other day they gave me a discount €76-€36=€40pm on a 12 month contract.
I'm with eir 9years now.
Mabey you could try again.

tommyamnesia

rachaelf750 wrote: »

When I called the other day they gave me a discount €76-€36=€40pm on a 12 month contract.
I'm with eir 9years now.
Mabey you could try again.

Can't really understand your post. Is that 76e -36e =40e per month. Were you already in a contract? What bundle do you have? Thanks for reply, I certainly will be back to them.

rachaelf750

tommyamnesia wrote:

Can't really understand your post. Is that 76e -36e =40e per month. Were you already in a contract? What bundle do you have? Thanks for reply, I certainly will be back to them.

I was out of a 18mth contract, unlimited (1TB) 100 peak mobile calls, free offpeak landline calls.
Yes,€40 p/m

eir: Tracey

tommyamnesia wrote: »

eir: Tracey wrote: »

tommyamnesia wrote: »

Hi, renewed my contract end of August last. Unlimited up to 100Mb fibre, unlimited landline and mobile calls to Ireland and U.K. for 57.50 per month. That was the best you could do I was told. Now same bundle works out at 37.50 per month and with 50euro cashback works out at 35.50 per month! And that's for new customers! So much for loyalty! So it seems it pays to keep switching.

Hi tommyamnesia, 

Thanks for getting in touch with us here. 

There would be promotions and discounts on at different times for all our customers. The loyalty team on 1901 will be able to advise you if there are any promotions or discounts available to you as an existing customer at the moment.  

Thanks 

Tracey 

Hi Tracey, just been on to loyalty and told 'sorry, can't do anything for you, that's for new customers only' She suggested I could cancel and  rejoin as a new customer! Can you believe that, forgetting to tell me that I would have to pay for 9 months remaining on my contract? I really am disgusted now. Loyalty! What loyalty?  

I'm sorry to hear this tommyamnesia. 

I'm afraid the loyalty team may not always have a discount or promotion to offer you. There would be different promo's for new customers also.

Apologies for the agent advising you incorrectly on this and I'm sorry it's not better news.  

Thanks

Tracey 

tommyamnesia

eir: Tracey wrote: »

tommyamnesia wrote: »

eir: Tracey wrote: »

tommyamnesia wrote: »

Hi, renewed my contract end of August last. Unlimited up to 100Mb fibre, unlimited landline and mobile calls to Ireland and U.K. for 57.50 per month. That was the best you could do I was told. Now same bundle works out at 37.50 per month and with 50euro cashback works out at 35.50 per month! And that's for new customers! So much for loyalty! So it seems it pays to keep switching.

Hi tommyamnesia, 

Thanks for getting in touch with us here. 

There would be promotions and discounts on at different times for all our customers. The loyalty team on 1901 will be able to advise you if there are any promotions or discounts available to you as an existing customer at the moment.  

Thanks 

Tracey 

Hi Tracey, just been on to loyalty and told 'sorry, can't do anything for you, that's for new customers only' She suggested I could cancel and  rejoin as a new customer! Can you believe that, forgetting to tell me that I would have to pay for 9 months remaining on my contract? I really am disgusted now. Loyalty! What loyalty?  

I'm sorry to hear this tommyamnesia. 

I'm afraid the loyalty team may not always have a discount or promotion to offer you. There would be different promo's for new customers also.

Apologies for the agent advising you incorrectly on this and I'm sorry it's not better news.  

Thanks

Tracey 

I wouldn't mind too much if the difference was 7 0r 8 euro but 22euro?? Not acceptable. I hope Eir inform me my subscription is going to be increased so I can get out out of my contract and say goodbye to Eir after being a loyal customer for decades. Thanks.

eir: Tracey

tommyamnesia wrote: »

eir: Tracey wrote: »

tommyamnesia wrote: »

eir: Tracey wrote: »

tommyamnesia wrote: »

Hi, renewed my contract end of August last. Unlimited up to 100Mb fibre, unlimited landline and mobile calls to Ireland and U.K. for 57.50 per month. That was the best you could do I was told. Now same bundle works out at 37.50 per month and with 50euro cashback works out at 35.50 per month! And that's for new customers! So much for loyalty! So it seems it pays to keep switching.

Hi tommyamnesia, 

Thanks for getting in touch with us here. 

There would be promotions and discounts on at different times for all our customers. The loyalty team on 1901 will be able to advise you if there are any promotions or discounts available to you as an existing customer at the moment.  

Thanks 

Tracey 

Hi Tracey, just been on to loyalty and told 'sorry, can't do anything for you, that's for new customers only' She suggested I could cancel and  rejoin as a new customer! Can you believe that, forgetting to tell me that I would have to pay for 9 months remaining on my contract? I really am disgusted now. Loyalty! What loyalty?  

I'm sorry to hear this tommyamnesia. 

I'm afraid the loyalty team may not always have a discount or promotion to offer you. There would be different promo's for new customers also.

Apologies for the agent advising you incorrectly on this and I'm sorry it's not better news.  

Thanks

Tracey 

I wouldn't mind too much if the difference was 7 0r 8 euro but 22euro?? Not acceptable. I hope Eir inform me my subscription is going to be increased so I can get out out of my contract and say goodbye to Eir after being a loyal customer for decades. Thanks.

I understand your frustration here. I'm sorry it's not better news. 

Thanks 

Tracey 

tommyamnesia

eir: Tracey wrote: »

tommyamnesia wrote: »

eir: Tracey wrote: »

tommyamnesia wrote: »

eir: Tracey wrote: »

tommyamnesia wrote: »

Hi, renewed my contract end of August last. Unlimited up to 100Mb fibre, unlimited landline and mobile calls to Ireland and U.K. for 57.50 per month. That was the best you could do I was told. Now same bundle works out at 37.50 per month and with 50euro cashback works out at 35.50 per month! And that's for new customers! So much for loyalty! So it seems it pays to keep switching.

Hi tommyamnesia, 

Thanks for getting in touch with us here. 

There would be promotions and discounts on at different times for all our customers. The loyalty team on 1901 will be able to advise you if there are any promotions or discounts available to you as an existing customer at the moment.  

Thanks 

Tracey 

Hi Tracey, just been on to loyalty and told 'sorry, can't do anything for you, that's for new customers only' She suggested I could cancel and  rejoin as a new customer! Can you believe that, forgetting to tell me that I would have to pay for 9 months remaining on my contract? I really am disgusted now. Loyalty! What loyalty?  

I'm sorry to hear this tommyamnesia. 

I'm afraid the loyalty team may not always have a discount or promotion to offer you. There would be different promo's for new customers also.

Apologies for the agent advising you incorrectly on this and I'm sorry it's not better news.  

Thanks

Tracey 

I wouldn't mind too much if the difference was 7 0r 8 euro but 22euro?? Not acceptable. I hope Eir inform me my subscription is going to be increased so I can get out out of my contract and say goodbye to Eir after being a loyal customer for decades. Thanks.

I understand your frustration here. I'm sorry it's not better news. 

Thanks 

Tracey 

Not your fault Tracey but maybe you could pass on my posts to Loyalty.

eir: Tracey

tommyamnesia wrote: »

eir: Tracey wrote: »

tommyamnesia wrote: »

eir: Tracey wrote: »

tommyamnesia wrote: »

eir: Tracey wrote: »

tommyamnesia wrote: »

Hi, renewed my contract end of August last. Unlimited up to 100Mb fibre, unlimited landline and mobile calls to Ireland and U.K. for 57.50 per month. That was the best you could do I was told. Now same bundle works out at 37.50 per month and with 50euro cashback works out at 35.50 per month! And that's for new customers! So much for loyalty! So it seems it pays to keep switching.

Hi tommyamnesia, 

Thanks for getting in touch with us here. 

There would be promotions and discounts on at different times for all our customers. The loyalty team on 1901 will be able to advise you if there are any promotions or discounts available to you as an existing customer at the moment.  

Thanks 

Tracey 

Hi Tracey, just been on to loyalty and told 'sorry, can't do anything for you, that's for new customers only' She suggested I could cancel and  rejoin as a new customer! Can you believe that, forgetting to tell me that I would have to pay for 9 months remaining on my contract? I really am disgusted now. Loyalty! What loyalty?  

I'm sorry to hear this tommyamnesia. 

I'm afraid the loyalty team may not always have a discount or promotion to offer you. There would be different promo's for new customers also.

Apologies for the agent advising you incorrectly on this and I'm sorry it's not better news.  

Thanks

Tracey 

I wouldn't mind too much if the difference was 7 0r 8 euro but 22euro?? Not acceptable. I hope Eir inform me my subscription is going to be increased so I can get out out of my contract and say goodbye to Eir after being a loyal customer for decades. Thanks.

I understand your frustration here. I'm sorry it's not better news. 

Thanks 

Tracey 

Not your fault Tracey but maybe you could pass on my posts to Loyalty.

No problem, I'll be sure to pass your feedback on. 

Thanks 

Tracey 

Shuttle666

eir: Tracey wrote: »

tommyamnesia wrote: »

eir: Tracey wrote: »

tommyamnesia wrote: »

eir: Tracey wrote: »

tommyamnesia wrote: »

eir: Tracey wrote: »

tommyamnesia wrote: »

Hi, renewed my contract end of August last. Unlimited up to 100Mb fibre, unlimited landline and mobile calls to Ireland and U.K. for 57.50 per month. That was the best you could do I was told. Now same bundle works out at 37.50 per month and with 50euro cashback works out at 35.50 per month! And that's for new customers! So much for loyalty! So it seems it pays to keep switching.

Hi tommyamnesia, 

Thanks for getting in touch with us here. 

There would be promotions and discounts on at different times for all our customers. The loyalty team on 1901 will be able to advise you if there are any promotions or discounts available to you as an existing customer at the moment.  

Thanks 

Tracey 

Hi Tracey, just been on to loyalty and told 'sorry, can't do anything for you, that's for new customers only' She suggested I could cancel and  rejoin as a new customer! Can you believe that, forgetting to tell me that I would have to pay for 9 months remaining on my contract? I really am disgusted now. Loyalty! What loyalty?  

I'm sorry to hear this tommyamnesia. 

I'm afraid the loyalty team may not always have a discount or promotion to offer you. There would be different promo's for new customers also.

Apologies for the agent advising you incorrectly on this and I'm sorry it's not better news.  

Thanks

Tracey 

I wouldn't mind too much if the difference was 7 0r 8 euro but 22euro?? Not acceptable. I hope Eir inform me my subscription is going to be increased so I can get out out of my contract and say goodbye to Eir after being a loyal customer for decades. Thanks.

I understand your frustration here. I'm sorry it's not better news. 

Thanks 

Tracey 

Not your fault Tracey but maybe you could pass on my posts to Loyalty.

No problem, I'll be sure to pass your feedback on. 

Thanks 

Tracey 

The Loyalty team should be done under Trade Descriptions - their modus operandi is to force you to stay, furstrate any attempts to switch/change and have no concept of earning our loyalty. 

tommyamnesia

Shuttle666 wrote: »

eir: Tracey wrote: »

tommyamnesia wrote: »

eir: Tracey wrote: »

tommyamnesia wrote: »

eir: Tracey wrote: »

tommyamnesia wrote: »

eir: Tracey wrote: »

tommyamnesia wrote: »

Hi, renewed my contract end of August last. Unlimited up to 100Mb fibre, unlimited landline and mobile calls to Ireland and U.K. for 57.50 per month. That was the best you could do I was told. Now same bundle works out at 37.50 per month and with 50euro cashback works out at 35.50 per month! And that's for new customers! So much for loyalty! So it seems it pays to keep switching.

Hi tommyamnesia, 

Thanks for getting in touch with us here. 

There would be promotions and discounts on at different times for all our customers. The loyalty team on 1901 will be able to advise you if there are any promotions or discounts available to you as an existing customer at the moment.  

Thanks 

Tracey 

Hi Tracey, just been on to loyalty and told 'sorry, can't do anything for you, that's for new customers only' She suggested I could cancel and  rejoin as a new customer! Can you believe that, forgetting to tell me that I would have to pay for 9 months remaining on my contract? I really am disgusted now. Loyalty! What loyalty?  

I'm sorry to hear this tommyamnesia. 

I'm afraid the loyalty team may not always have a discount or promotion to offer you. There would be different promo's for new customers also.

Apologies for the agent advising you incorrectly on this and I'm sorry it's not better news.  

Thanks

Tracey 

I wouldn't mind too much if the difference was 7 0r 8 euro but 22euro?? Not acceptable. I hope Eir inform me my subscription is going to be increased so I can get out out of my contract and say goodbye to Eir after being a loyal customer for decades. Thanks.

I understand your frustration here. I'm sorry it's not better news. 

Thanks 

Tracey 

Not your fault Tracey but maybe you could pass on my posts to Loyalty.

No problem, I'll be sure to pass your feedback on. 

Thanks 

Tracey 

The Loyalty team should be done under Trade Descriptions - their modus operandi is to force you to stay, furstrate any attempts to switch/change and have no concept of earning our loyalty. 

Couldn't agree more.