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'This number is no longer active'

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  • 11-12-2017 1:35pm
    #1
    Cookiepus
    Registered Users Posts: 121 ✭✭


    Hi
    just got a very large mobile bill today
    when i log in to Eir this come up on top of page:
    This number is no longer active
    So i cant view my bill to see whats goin on
    but of couse the number is active - im using it and u guys are charging me for it!

    chat support is offline
    please help
    Thanks


Comments

  • Options
    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Cookiepus wrote: »
    Hi
    just got a very large mobile bill today
    when i log in to Eir this come up on top of page:
    This number is no longer active
    So i cant view my bill to see whats goin on
    but of couse the number is active - im using it and u guys are charging me for it!

    chat support is offline
    please help
    Thanks
    Hi Cookiepus, 

    Thanks for getting in touch with us today. 

    If you PM me your mobile, PIN and the full name on the account I will look into this for. 

    Thanks 

    Tracey 


  • Options
    #3
    Cookiepus
    Registered Users Posts: 121 ✭✭Cookiepus


    eir: Tracey wrote: »
    Cookiepus wrote: »
    Hi
    just got a very large mobile bill today
    when i log in to Eir this come up on top of page:
    This number is no longer active
    So i cant view my bill to see whats goin on
    but of couse the number is active - im using it and u guys are charging me for it!

    chat support is offline
    please help
    Thanks
    Hi Cookiepus, 

    Thanks for getting in touch with us today. 

    If you PM me your mobile, PIN and the full name on the account I will look into this for. 

    Thanks 

    Tracey 
    Thanks- but i got this fixed with phone support
    it was to do with a new phone i got last month
    im on the €55 15GB plan
    but my first bill on this new plan is €86
    an additional €31 added - "Monthly recurring charge for eir Mobile Unlimited"
    can you explain this further
    Thanks
    Cookie


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Cookiepus wrote: »
    eir: Tracey wrote: »
    Cookiepus wrote: »
    Hi
    just got a very large mobile bill today
    when i log in to Eir this come up on top of page:
    This number is no longer active
    So i cant view my bill to see whats goin on
    but of couse the number is active - im using it and u guys are charging me for it!

    chat support is offline
    please help
    Thanks
    Hi Cookiepus, 

    Thanks for getting in touch with us today. 

    If you PM me your mobile, PIN and the full name on the account I will look into this for. 

    Thanks 

    Tracey 
    Thanks- but i got this fixed with phone support
    it was to do with a new phone i got last month
    im on the €55 15GB plan
    but my first bill on this new plan is €86
    an additional €31 added - "Monthly recurring charge for eir Mobile Unlimited"
    can you explain this further
    Thanks
    Cookie
    No problem, glad to hear it.

    It is more than likely a part period charge, which is a one-off amount that doesn't show again. It would be for services from a certain date and then you would have been charged in advance for the plan so this bill was for more than 1 months service.  

    If you PM me your account details, full name on the account I will clarify this for you. 

    Thanks 

    Tracey 


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