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no adequete service for over a month

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  • 13-12-2017 3:29pm
    #1
    Constant Curiosity
    Registered Users Posts: 72 ✭✭


    every time i ring them, being told they know the problem in the area, will sort in out in 2-3 days, technician will text with update... well, nothing! no message, no call back or email, 10-20 interuptions in service daily, sometimes disappears for an hours or so


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    #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    antongavrikov wrote: »
    every time i ring them, being told they know the problem in the area, will sort in out in 2-3 days, technician will text with update... well, nothing! no message, no call back or email, 10-20 interuptions in service daily, sometimes disappears for an hours or so
    Hi,

    I'm very sorry to hear this, Is this an issue with a mobile account or a landline/broadband account?

    - Adam


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    #3
    Constant Curiosity
    Registered Users Posts: 72 ✭✭Constant Curiosity


    eir: Adam wrote: »
    antongavrikov wrote: »
    every time i ring them, being told they know the problem in the area, will sort in out in 2-3 days, technician will text with update... well, nothing! no message, no call back or email, 10-20 interuptions in service daily, sometimes disappears for an hours or so
    Hi,

    I'm very sorry to hear this, Is this an issue with a mobile account or a landline/broadband account?

    - Adam
    broadband, the only issue now is that Eir refuses to cancel contract, i already cancelled direct debit as im being ignored completely 

    also, surprisingly technician rang this morning! he was on the way! at this stage it outraged me, i waited 2 months! 2 ****ing months while paying for the service! fault was logged, and yet there was nobody fixing until 2 months later i lose my ****, is that how EIR works? yes, sadly... I told technician that direct debit is cancelled, so he went home


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    #4
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    antongavrikov wrote: »
    eir: Adam wrote: »
    antongavrikov wrote: »
    every time i ring them, being told they know the problem in the area, will sort in out in 2-3 days, technician will text with update... well, nothing! no message, no call back or email, 10-20 interuptions in service daily, sometimes disappears for an hours or so
    Hi,

    I'm very sorry to hear this, Is this an issue with a mobile account or a landline/broadband account?

    - Adam
    broadband, the only issue now is that Eir refuses to cancel contract, i already cancelled direct debit as im being ignored completely 

    also, surprisingly technician rang this morning! he was on the way! at this stage it outraged me, i waited 2 months! 2 ****ing months while paying for the service! fault was logged, and yet there was nobody fixing until 2 months later i lose my ****, is that how EIR works? yes, sadly... I told technician that direct debit is cancelled, so he went home
    Sorry to hear you're thinking of cancelling your services because of this. I won't be able to arrange this from here I'm afraid.

    If you PM me your account number and full name I can look into your service issue for you. 

    - Adam


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    #5
    HandsomeRover
    Registered Users Posts: 85 ✭✭HandsomeRover


    So if I throw a few ****s and *****s into my post here will someone "look into it"/improve the service?

    Me ****.:mad:


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    #6
    Constant Curiosity
    Registered Users Posts: 72 ✭✭Constant Curiosity


    HandsomeRover wrote: »
    So if I throw a few ****s and *****s into my post here will someone "look into it"/improve the service?

    Me ****.:mad:
    no, it wont change i thing, i cancelled my DD, there is no other way with this crowd


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