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Best way to return the mobile bought online

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  • 13-12-2017 10:34pm
    #1
    kpn
    Registered Users Posts: 85 ✭✭


    Hi,
    I bought a mobile from motorola uk site through parcel motel and found that there is defect with the phone (screen burnin), I want to return it (its with in 14 days of cooling period), I think I can send it back to motorola through parcel motel but not sure this is the correct way to do, any suggestions? , thx.


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    #2
    L1011
    Registered Users Posts: 69,018 ✭✭✭✭L1011


    Distance selling rights for return are probably the easiest option here (the phone being faulty is irrelevant really) - I would just return to Motorola via whichever shipping method is cheapest for a full refund if you want a quick resolution and are OK with the few quid that costs.


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    #3
    kpn
    Registered Users Posts: 85 ✭✭kpn


    Hi,
    Motorola support saying that they can't issue a label to return the mobile to freight forwarder address (as I am using parcel motel) and they asked me to provide UK address. I presume  addresspal will also will be the same ....is there a way to get around this ?


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    #4
    awec
    Administrators Posts: 53,847 Admin ✭✭✭✭✭awec


    kpn wrote: »
    Hi,
    Motorola support saying that they can't issue a label to return the mobile to freight forwarder address (as I am using parcel motel) and they asked me to provide UK address. I presume  addresspal will also will be the same ....is there a way to get around this ?

    Ask them for the address to send it to and sort out the shipping yourself. Shouldn't be expensive.


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    #5
    Del2005
    Registered Users Posts: 18,994 ✭✭✭✭Del2005


    awec wrote: »
    Ask them for the address to send it to and sort out the shipping yourself. Shouldn't be expensive.

    Apart from the fact that you can't ship a battery out of Ireland. The OP will need to use a courier and it'll cost, one of the downsides of using freight forwarding companies for items not delivered to Ireland containing batteries.


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    #6
    kpn
    Registered Users Posts: 85 ✭✭kpn


    Thanks for the info.
    I kind of sorted out by getting assistance from my friend in UK to fwd the mobile to DHL , I will send it to him by parcel motel... are you sure is there a restriction to send a mobile (with battery) to UK? I don't see any info. in parcel motel site about it.


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    #7
    Del2005
    Registered Users Posts: 18,994 ✭✭✭✭Del2005


    kpn wrote: »
    Thanks for the info.
    I kind of sorted out by getting assistance from my friend in UK to fwd the mobile to DHL , I will send it to him by parcel motel... are you sure is there a restriction to send a mobile (with battery) to UK? I don't see any info. in parcel motel site about it.

    A battery cannot be shipped on passenger planes and there are special packaging requirements for freighters.

    http://www.iata.org/whatwedo/cargo/dgr/Pages/lithium-batteries.aspx

    The insurance from PM won't cover the cost of the phone unless you increase it. They use the boat so batteries are not as big an issue.


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