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Broadband not activated 60 hours after installation

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  • 16-12-2017 9:04pm
    #1
    jonnyha
    Registered Users Posts: 47 ✭


    Had modem installed at 9am on Thursday, installer said it would take an hour to activate. Nearly 60 hours later, I still have no broadband. When I rang on Thursday and Friday, was told nobody knew what the delay was and "give it another couple of hours"...
    Can't get through to anyone today. What's going on? 


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    jonnyha wrote: »
    Had modem installed at 9am on Thursday, installer said it would take an hour to activate. Nearly 60 hours later, I still have no broadband. When I rang on Thursday and Friday, was told nobody knew what the delay was and "give it another couple of hours"...
    Can't get through to anyone today. What's going on? 
    Hi jonnyha, 

    Thanks for getting in touch with us. 

    I'm sorry to hear about the issues you are having with your service, I understand your frustration here. 

    The customer care team on 1901 will need to investigate this for you and can advise on the delay. 

    Apologies for the delays incurred. 

    Thanks 

    Tracey 


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