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Still waiting for account to activate

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  • 18-12-2017 7:04pm
    #1
    Cork981
    Registered Users Posts: 762 ✭✭✭


    Hi,

    I placed an order to migrate my service from Vodafone to eir on the 7th of December and was told my account should transfer over in 24 hours.

    I was also hoping to have BT sports activated by now but my phone number and account number are still not recognized online.

    I’ve sent a PM with my account detail.


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    #2
    snowdaze
    Registered Users Posts: 338 ✭✭snowdaze


    Cork981 wrote: »
    Hi,

    I placed an order to migrate my service from Vodafone to eir on the 7th of December and was told my account should transfer over in 24 hours.

    I was also hoping to have BT sports activated by now but my phone number and account number are still not recognized online.

    I’ve sent a PM with my account detail.
    I joined on 5th Dec and same problem as yourself.

    Absolutely nothing - can't get through on helpline because numbers I have been given so far are not recognised!!!!

    Com on EIR - get in touch and sort this our for all of us!


  • Options
    #3
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Cork981 wrote: »
    Hi,

    I placed an order to migrate my service from Vodafone to eir on the 7th of December and was told my account should transfer over in 24 hours.

    I was also hoping to have BT sports activated by now but my phone number and account number are still not recognized online.

    I’ve sent a PM with my account detail.
    Hi Cork981, 

    Thanks for getting in touch with us. 

    I'm sorry to hear about the issues you are having with your order. I'm afraid I have not received a PM from you, can you send it to me and I'll have a look into this for you. 

    Thanks 

    Tracey 


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    snowdaze wrote: »
    Cork981 wrote: »
    Hi,

    I placed an order to migrate my service from Vodafone to eir on the 7th of December and was told my account should transfer over in 24 hours.

    I was also hoping to have BT sports activated by now but my phone number and account number are still not recognized online.

    I’ve sent a PM with my account detail.
    I joined on 5th Dec and same problem as yourself.

    Absolutely nothing - can't get through on helpline because numbers I have been given so far are not recognised!!!!

    Com on EIR - get in touch and sort this our for all of us!
    Hi snowdaze, 

    I'm sorry to hear you are experiencing the same issues. 

    If you PM me your account number and full name on the account I'll look into this for you. 

    Thanks 

    Tracey 


  • Options
    #5
    Cork981
    Registered Users Posts: 762 ✭✭✭Cork981


    eir: Tracey wrote: »
    Hi Cork981, 

    Thanks for getting in touch with us. 

    I'm sorry to hear about the issues you are having with your order. I'm afraid I have not received a PM from you, can you send it to me and I'll have a look into this for you. 

    Thanks 

    Tracey 

    Hi Tracey,

    My fault, PM just sent now.


  • Options
    #6
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Cork981 wrote: »
    eir: Tracey wrote: »
    Hi Cork981, 

    Thanks for getting in touch with us. 

    I'm sorry to hear about the issues you are having with your order. I'm afraid I have not received a PM from you, can you send it to me and I'll have a look into this for you. 

    Thanks 

    Tracey 

    Hi Tracey,

    My fault, PM just sent now.
    No problem. 

    I'll come back to you soon through PM's

    Thanks 

    Tracey 


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    #7
    Cork981
    Registered Users Posts: 762 ✭✭✭Cork981


    eir: Tracey wrote: »
    No problem. 

    I'll come back to you soon through PM's

    Thanks 

    Tracey 

    My broadband was activated on the 3rd as you indicated, thank you.

    I’ve sent you a PM regarding my phone service still not activating.


  • Options
    #8
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Cork981 wrote: »
    eir: Tracey wrote: »
    No problem. 

    I'll come back to you soon through PM's

    Thanks 

    Tracey 

    My broadband was activated on the 3rd as you indicated, thank you.

    I’ve sent you a PM regarding my phone service still not activating.
    Hi there,

    I've responded to your PM there now.

    Thanks

    Tracey 


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