Rubbish service

micko38

Has anyone had any experience with fibre to home Eir and EN installation service My experience is absolutely horrendous.Today is the 4th time in 6 weeks an engineer was to call. They call you to organise and confirm an installation date.and it never happens

1st cal out ( guy said he needs a hoist and couldn't do it) thought this was obvious as wire on top of 15 ft pole and engineer less than 6 ft
2nd call out suppose to be what they call the " priority list" Guy arrives and says it's too dark to to work (. Which it was)
3rd call out No show
4th organised appointment , again no show and not the even a courtesy call. We wasted 4 days waiting in for installation

After about 20 phonecalls to this company with excuse after pathetic excuse, they have finally broke me. Time to pass this on to Conor Pope, Ombudsman and consumer affairs.Its beyond me how any company can threat people like this,

davo10

I'm experiencing the same frustration, paid for efibre, we are in an area which has the fibre network yet download speed is 3mb, 5 calls, 4 call outs, fifth scheduled for 2moro, not optimistic.

J.pilkington

Had a recent install from them which involved a reschedule decision on the day they were due to arrive. We are lucky that there was someone at home on both days and we didn’t have to take time off or otherwise would’ve majorly pissed off.

The problem seems to be that EIR subcontract the work out (to KN networks in our case), the engineer from KN networks told us they have a quota of 3 houses per day which is a stretch so rescheduled are common. Long way away from the olden days of EIR doing this type of work in-house where they would likely only have to do 2 house calls per day.

Btw, I find Conor Pope less than useless, he knows a little about a lot which in his influencing position is very dangerous, the amount of times I find myself reading / listening to his stuff and shaking my head is too frequent, he doesn’t do half enough research / try to understand the advice he is giving. His advice is very tabloidy. I would summarise him as a joe Duffy wannabe

Samuel T. Cogley

micko38 wrote: »

Its beyond me how any company can threat people like this,

Duopoly of Eir and Virgin owning the only decent ways to deliver broadband.

In fairness I've found Virgin pretty good and Eir/contractors only seem to balls up around 10%. That figure is anecdotal based on complaints I find myself dealing with in my line of work.

micko38

And so the saga continues 5th scheduled appointment again prioritised 2 guys called out but wait for it can't do installation as road is too busy need a third guy to close the road I have given up on eir

I thought by ordering 8 weeks in advance that's kids would have it installed for Christmas

Rather than 12 days of Christmas It's the 12 visits from Eir and Kn