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Query re Shop policy

  • 19-12-2017 10:38am
    #1
    Lini1981
    Closed Accounts Posts: 22 ✭


    I recently bought a boxset in Golden Discs (fawlty towers - €15) I attempted to return it unopened due to change of gift idea for someone and the staff told me I couldn't get my money back that I was only entitled to store credit - how is this so - the package was unopened and was not on sale?:)


Comments

  • #2
    Loughc
    Moderators, Business & Finance Moderators, Recreation & Hobbies Moderators Posts: 24,926 Mod ✭✭✭✭Loughc


    Lini1981 wrote: »
    I recently bought a boxset in Golden Discs (fawlty towers - €15) I attempted to return it unopened due to change of gift idea for someone and the staff told me I couldn't get my money back that I was only entitled to store credit - how is this so - the package was unopened and was not on sale?:)

    My understanding is your consumer rights should entitle you to a full refund, as long as you have the receipt and the item is unopened and within 28 days of purchase.

    https://www.boards.ie/vbulletin/forumdisplay.php?f=580

    The Consumer Issue Forum is very useful for this kind of stuff especially at this time of year :)


  • #3
    mcgovern
    Registered Users, Registered Users 2 Posts: 4,267 ✭✭✭mcgovern


    If it is not faulty then they don't have to accept it back, giving you store credit is just good will.


  • #4
    nsa0bupkd3948x
    Closed Accounts Posts: 783 ✭✭✭nsa0bupkd3948x


    Purchasing in a store you have no rights to return in the case of change of mind. Anything they offer is goodwill although many stores will accept returns.


  • #5
    meeeeh
    Registered Users, Registered Users 2 Posts: 11,624 ✭✭✭✭meeeeh


    Loughc wrote: »
    My understanding is your consumer rights should entitle you to a full refund, as long as you have the receipt and the item is unopened and within 28 days of purchase.

    https://www.boards.ie/vbulletin/forumdisplay.php?f=580

    The Consumer Issue Forum is very useful for this kind of stuff especially at this time of year :)
    As far as I am aware you are entitled to full refund online. You have less rights in brick and mortar shops, they have the right to refuse you if the item isn't faulty. It's to the discretion of store if they offer exchange, credit or anything at all.

    http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/consumers_and_the_law_in_ireland.html#startcontent


  • #6
    Lini1981
    Closed Accounts Posts: 22 ✭Lini1981


    Thanks everyone, I guess it varies from shop to shop, I probably should have double checked returns policy when purchasing


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  • #7
    Loughc
    Moderators, Business & Finance Moderators, Recreation & Hobbies Moderators Posts: 24,926 Mod ✭✭✭✭Loughc


    meeeeh wrote: »
    As far as I am aware you are entitled to full refund online. You have less rights in brick and mortar shops, they have the right to refuse you if the item isn't faulty. It's to the discretion of store if they offer exchange, credit or anything at all.

    http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/consumers_and_the_law_in_ireland.html#startcontent

    Yep you're right. I buy so much online now I forgot how normally shopping works :D


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