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Broadband is down 4 days

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  • 20-12-2017 9:39am
    #1
    IrishHomer
    Registered Users Posts: 2,960 ✭✭✭


    I reported to Eir 4 days ago hat my broadband is down along with my neighbours.

    I know of 6 neighbours in area who are same.

    We all reported matter on phone to Eir and we wee told there is a major fault on the line and would take 3 to 4 days to repair.

    Very frustrating here as still off and I work from a home office.

    Can I pm you my account to see is there any light at the end of the tunnel?


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    IrishHomer wrote: »
    I reported to Eir 4 days ago hat my broadband is down along with my neighbours.

    I know of 6 neighbours in area who are same.

    We all reported matter on phone to Eir and we wee told there is a major fault on the line and would take 3 to 4 days to repair.

    Very frustrating here as still off and I work from a home office.

    Can I pm you my account to see is there any light at the end of the tunnel?
    Hi IrishHomer, 

    Thanks for getting in touch with us. 

    I'm very sorry to hear about the ongoing issues you are having with your service. Feel free to PM me your account details, full name on the account and I'll look into this for you. 

    Thanks 

    Tracey 


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    #3
    Grab All Association
    Registered Users Posts: 3,920 ✭✭✭Grab All Association


    https://www.eir.ie/.content/pdf/pricing/Pt8.1.pdf

    OP may be entitled to 2 x months free line rental. 2 working days for faults unless caused by 3rd party, weather etc.


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    #4
    IrishHomer
    Registered Users Posts: 2,960 ✭✭✭IrishHomer


    I'm going to pm you my details now.

    You won believe it but my broadband is still completely down!!!!!!!

    It's down now 3 weeks and so is my pals who lives in town.

    I was on phone to Eir many times and they just put the blame on the other company who are contracted for repairs.

    Eir can't see any reports on their system from the repair company.

    It's an absolute joke at this stage.

    I have a family in my home for Christmas from USA and they can't believe it.

    I have Netflix and basic online subs that I can't access for almost a month!!!!

    I have a home office too and had to abandon that and travel 6 km daily to another office.

    My employer pays for the line rental if it was myself I'd be closing it. :(


  • Options
    #5
    IrishHomer
    Registered Users Posts: 2,960 ✭✭✭IrishHomer


    IrishHomer wrote: »
    I'm going to pm you my details now.

    You won believe it but my broadband is still completely down!!!!!!!

    It's down now 3 weeks and so is my pals who lives in town.

    I was on phone to Eir many times and they just put the blame on the other company who are contracted for repairs.

    Eir can't see any reports on their system from the repair company.

    It's an absolute joke at this stage.

    I have a family in my home for Christmas from USA and they can't believe it.

    I have Netflix and basic online subs that I can't access for almost a month!!!!

    I have a home office too and had to abandon that and travel 6 km daily to another office.

    My employer pays for the line rental if it was myself I'd be closing it. :(


    Anyone working today to even reply? Whole Christmas disaster in my house quests not happy at all.

    It's an absolute joke


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    #6
    IrishHomer
    Registered Users Posts: 2,960 ✭✭✭IrishHomer


    Ha ha I just called Eir again and their office closed 30 minutes ago. How convenient.

    So no broadband internet for another half week at least I reckon..nobody working obviously :(


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    #7
    IrishHomer
    Registered Users Posts: 2,960 ✭✭✭IrishHomer


    Someone advised me today to report this to Comreg.

    Was telling my American guests tonight ye all seem to be on holiday they can't believe the standard of service.


  • Options
    #8
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    IrishHomer wrote: »
    Someone advised me today to report this to Comreg.

    Was telling my American guests tonight ye all seem to be on holiday they can't believe the standard of service.
    Apologies for the delay in coming back to you. 

    I've responded to your PM there now. 

    Thanks 

    Tracey 


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    #9
    IrishHomer
    Registered Users Posts: 2,960 ✭✭✭IrishHomer


    eir: Tracey wrote: »
    Apologies for the delay in coming back to you. 

    I've responded to your PM there now. 

    Thanks 

    Tracey 

    Hello Tracey,

    Almost two more working days have passed and still no repair :(


  • Options
    #10
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    IrishHomer wrote: »
    eir: Tracey wrote: »
    Apologies for the delay in coming back to you. 

    I've responded to your PM there now. 

    Thanks 

    Tracey 

    Hello Tracey,

    Almost two more working days have passed and still no repair :(
    I'm very sorry to hear this. 

    I've responded to your PM there. 

    Thanks 

    Tracey 


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