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Number terminated by accident???

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  • 21-12-2017 11:31am
    #1
    Aidan78
    Registered Users Posts: 71 ✭✭


    Folks,

    Up until yesterday, I was on a 30-day SIM only plan bundled with my home phone and broadband package.  I contacted Eir yesterday to have the service unbundled, and due to what I can only assume was a clerical error, my mobile phone service was cut and the number terminated.  After spending an hour on the phone to customer service and the loyalty team, I was advised that I could have the number reactivated if I went to an Eir shop and got a new SIM card.  In the store, I was told that I was fobbed off on the phone and that the number is gone forever.  I've had my number for 15-years so to think that some incompetent customer service rep can just terminate it without any consequences is disgraceful.  Obviously, my mobile contract is now broken.  If I had broken the contract, I'm sure there would have been repercussions, but no one bats an eyelid in Eir; just a limp apology for the inconvenience.

    Since I'm getting two different stories, can you tell me if the number is gone and lost forever, or is there a chance of getting it back?


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  • Options
    #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Aidan78 wrote: »
    Folks,

    Up until yesterday, I was on a 30-day SIM only plan bundled with my home phone and broadband package.  I contacted Eir yesterday to have the service unbundled, and due to what I can only assume was a clerical error, my mobile phone service was cut and the number terminated.  After spending an hour on the phone to customer service and the loyalty team, I was advised that I could have the number reactivated if I went to an Eir shop and got a new SIM card.  In the store, I was told that I was fobbed off on the phone and that the number is gone forever.  I've had my number for 15-years so to think that some incompetent customer service rep can just terminate it without any consequences is disgraceful.  Obviously, my mobile contract is now broken.  If I had broken the contract, I'm sure there would have been repercussions, but no one bats an eyelid in Eir; just a limp apology for the inconvenience.

    Since I'm getting two different stories, can you tell me if the number is gone and lost forever, or is there a chance of getting it back?
    Hi Aidan78,

    I'm very sorry to hear about the issue you have been having. Could you please PM me your full name, number, and PIN? Once I receive them I will look into this for you and confirm.

    -  Adam


  • Options
    #3
    Aidan78
    Registered Users Posts: 71 ✭✭Aidan78


    eir: Adam wrote: »
    Aidan78 wrote: »
    Folks,

    Up until yesterday, I was on a 30-day SIM only plan bundled with my home phone and broadband package.  I contacted Eir yesterday to have the service unbundled, and due to what I can only assume was a clerical error, my mobile phone service was cut and the number terminated.  After spending an hour on the phone to customer service and the loyalty team, I was advised that I could have the number reactivated if I went to an Eir shop and got a new SIM card.  In the store, I was told that I was fobbed off on the phone and that the number is gone forever.  I've had my number for 15-years so to think that some incompetent customer service rep can just terminate it without any consequences is disgraceful.  Obviously, my mobile contract is now broken.  If I had broken the contract, I'm sure there would have been repercussions, but no one bats an eyelid in Eir; just a limp apology for the inconvenience.

    Since I'm getting two different stories, can you tell me if the number is gone and lost forever, or is there a chance of getting it back?
    Hi Aidan78,

    I'm very sorry to hear about the issue you have been having. Could you please PM me your full name, number, and PIN? Once I receive them I will look into this for you and confirm.

    -  Adam
    Thanks Adam,

    Sending PM now.


    Regards,
    Aidan.


  • Options
    #4
    Aidan78
    Registered Users Posts: 71 ✭✭Aidan78


    Folks,

    Any update?


  • Options
    #5
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Aidan78 wrote: »
    Folks,

    Any update?
    Hi Aidan78,

    I'm sorry to hear this, Adam is not available at the moment, unfortunately . Feel free to PM me your full name, account number and previous messages to Adam. I would be happy to help clear this up for you.

    Thanks

    Tracey


  • Options
    #6
    Aidan78
    Registered Users Posts: 71 ✭✭Aidan78


    eir: Tracey wrote: »
    Aidan78 wrote: »
    Folks,

    Any update?
    Hi Aidan78,

    I'm sorry to hear this, Adam is not available at the moment, unfortunately . Feel free to PM me your full name, account number and previous messages to Adam. I would be happy to help clear this up for you.

    Thanks

    Tracey
    Thanks Tracey, sending PM now.


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  • Options
    #7
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Aidan78 wrote: »
    eir: Tracey wrote: »
    Aidan78 wrote: »
    Folks,

    Any update?
    Hi Aidan78,

    I'm sorry to hear this, Adam is not available at the moment, unfortunately . Feel free to PM me your full name, account number and previous messages to Adam. I would be happy to help clear this up for you.

    Thanks

    Tracey
    Thanks Tracey, sending PM now.
    Thanks. I've responded to your PM. 

    Thanks 

    Tracey 


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