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lan devices no ip & can't get support on 1901

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  • 21-12-2017 6:18pm
    #1
    Synode
    Closed Accounts Posts: 7,967 ✭✭✭


    Just changed over to Eir. Been trying to ring 1901 support but can't get past the automated part as it's not recognising my account number for some reaosn. Ridiculous.

    Anyway, I have a number of LAN devices connected - their MAC address is showing in LAN devices when I log into the router but they're not being assigned an IP address. How do I correct this?


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    #2
    BoycieIRL
    Registered Users Posts: 52 ✭✭BoycieIRL


    Synode
    Is the modem in question connected to the Internet - can you see if the modem has a DSL light and an Internet light - are both synched green.
    When you log onto the router can you see if the modem has a public IP address.


  • Options
    #3
    Synode
    Closed Accounts Posts: 7,967 ✭✭✭Synode


    BoycieIRL wrote: »
    Synode
    Is the modem in question connected to the Internet - can you see if the modem has a DSL light and an Internet light - are both synched green.
    When you log onto the router can you see if the modem has a public IP address.

    Think I've sorted it. The devices had static IPs on my Virgin router. Thanks


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Synode wrote: »
    BoycieIRL wrote: »
    Synode
    Is the modem in question connected to the Internet - can you see if the modem has a DSL light and an Internet light - are both synched green.
    When you log onto the router can you see if the modem has a public IP address.

    Think I've sorted it. The devices had static IPs on my Virgin router. Thanks
    Hi Synode, 

    I'm glad to hear you have sorted this now. If you have any further queries or issues the support team on 1890 260 260 will be able to assist you. 

    Thanks

    Tracey 


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