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How can I contact Eir about my broadband installation date?

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  • 23-12-2017 1:38pm
    #1
    Bif
    Registered Users Posts: 760 ✭✭✭


    Hi,
        I have been getting different messages from Eir and K&N about my BB installation date which was supposed to be yesterday, then, after waiting around all day having taken a day off work,  changed at 4pm yesterday to today and the latest text from Eir at 5.52pm yesterday contradicted the message from K&N to say it will be on 27th Dec which doesn't suit me. I have tried numerous numbers, email, live chat etc. etc. since but have failed to make contact with anyone in Eir. Can anybody help me get in contact with a human at Eir? Thanks. 


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Bif wrote: »
    Hi,
        I have been getting different messages from Eir and K&N about my BB installation date which was supposed to be yesterday, then, after waiting around all day having taken a day off work,  changed at 4pm yesterday to today and the latest text from Eir at 5.52pm yesterday contradicted the message from K&N to say it will be on 27th Dec which doesn't suit me. I have tried numerous numbers, email, live chat etc. etc. since but have failed to make contact with anyone in Eir. Can anybody help me get in contact with a human at Eir? Thanks. 
    Hi Bif,

    I'm sorry to hear about the issues you are having with your order. If you PM me your account details, full name on the account I will look into this for you. 

    Thanks

    Tracey 


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