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Scanner installation gone wrong

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  • 27-12-2017 6:47pm
    #1
    Irish Stones
    Registered Users Posts: 2,307 ✭✭✭


    I think I did something the wrong way...
    Recently I had a new PC done at a lab. After a few weeks I have decided to re-install some a couple of external devices, a printer and a scanner. I started with the scanner, but I think I did something wrong. I connected and turned on the scanner BEFORE installing the driver and software from the CD. I knew that there's something to be done BEFORE and something to be done AFTER, but I never remember the right sequence.
    Now, it says that he can't find the scanner, and I think it's because I reversed the sequence. I unistalled all the software, but probably I should to remove the driver as well, and I don't know if it is advisable and don't know how to do that.
    I also found out that on the manufacturer's website there are updated versions of the software. So I downloaded and tried with the new ones, same thing.
    My previous PC was a Win7 32 bit, now it's Win10 64 bit.
    The scanner is an Epson V550.
    What should I do to re-install it properly? Thanks!


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    #2
    mordeith
    Registered Users Posts: 5,278 ✭✭✭mordeith


    When you go into scanners in the control panel is there any mention if the Epson there? If so right click and uninstall. Then start over.


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    #3
    Irish Stones
    Registered Users Posts: 2,307 ✭✭✭Irish Stones


    Hi mordeith, thanks for your reply.
    I cannot find any scanner in my control panel, I browsed every category in the menu. I can find the printer only.
    What I rember is that I plugged the USB cable into the device, then I turned it on. The message bottom right on the monitor said "looking for driver", then it said "the device is now ready for use", so I assumed that everything was right.
    Then I put the CD in the drive and started with the installation, some new icons appeared on the desktop, I double clicked on "Epson Scan" and the message was "Impossible to communicate with the scanner. Please check if it's turned on, properly connected and that no errors are present. For further info please refer to the Troubleshooting section in User Manual".
    Well, in the user guide there is nothing about this error, probably it is unusual.
    Thanks so much!


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    #4
    aligator_am
    Registered Users Posts: 1,598 ✭✭✭aligator_am


    Have a look through this thread, it may help.

    https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware-winpc/epson-scanner-v550-does-not-work-in-windows-10/4a74027a-ba0f-4e32-a1aa-fbf28564b697?auth=1

    Let me know how you get on.


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    #5
    Irish Stones
    Registered Users Posts: 2,307 ✭✭✭Irish Stones


    Hi aligator_am,
    Thanks for your effort and time!!! I do appreciate it!
    Well, I read that link, and I decided to do a mix of what explained in those replies. I called the Epson customer centre, the guy at the other end of the phone has been extremely kind and helpful.
    He had me try some different solutions, but in the end the thing that worked fine was the installation of the utility for Win 8.1 64 bit.
    He asked to disable my antivirus (Avast Free) and Windows Defender Firewall for the time necessary to the setup.
    Now it is working fine.
    So I used most of what was advised in that link, I disabled the firewall and antivirus, installed an older version of the software and called the support.
    Many many thanks!!! :)


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    #6
    aligator_am
    Registered Users Posts: 1,598 ✭✭✭aligator_am


    Irish Stones wrote: »
    Hi aligator_am,
    Thanks for your effort and time!!! I do appreciate it!
    Well, I read that link, and I decided to do a mix of what explained in those replies. I called the Epson customer centre, the guy at the other end of the phone has been extremely kind and helpful.
    He had me try some different solutions, but in the end the thing that worked fine was the installation of the utility for Win 8.1 64 bit.
    He asked to disable my antivirus (Avast Free) and Windows Defender Firewall for the time necessary to the setup.
    Now it is working fine.
    So I used most of what was advised in that link, I disabled the firewall and antivirus, installed an older version of the software and called the support.
    Many many thanks!!! :)

    No worries, glad it's sorted for you now :)


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