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Push pending/failed online transaction

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  • 28-12-2017 11:07am
    #1
    harmo08
    Registered Users Posts: 33 ✭


    Hi,

    I'm in a situation. I tried baying a subscription online during a sale on a website, however both times I tried, there was an error in payment despite filling in. All the required card information.

    However, the money has been taken from my account and is yet to be refunded. Now I really needed the subscription at that sale price.(sale has currently ended)

    My question is this, can you guys push the payment through so I get my subscription? Since the money hasn't been returned to my account?


Comments

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    #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi harmo08,

    Thanks for your post.

    You’ll need to contact the website to ask them to process a payment. In relation to the amount deducted, this should correct automatically in the next few days.

    Thanks
    Tara


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