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Unable to log in to My Eir app

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  • 29-12-2017 5:01pm
    #1
    Pininfarina
    Registered Users Posts: 90 ✭✭


    New Eir broadband customer. Unable to log in to the My Eir app or the Eir Sport app. The same account works fine to log in to My Eir on the website.

    Can someone look into this?


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  • Options
    #2
    Pininfarina
    Registered Users Posts: 90 ✭✭Pininfarina


    Okay, the problem logging in to the MyEir app seemed to be caused by an old Meteor account using the same email address. This problem is resolved after changing the email address on that old Meteor account.

    I am still unable to log in to the Eir Sport app however. My new broadband package is supposed to include Eir Sport.


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    #3
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Pininfarina wrote: »
    Okay, the problem logging in to the MyEir app seemed to be caused by an old Meteor account using the same email address. This problem is resolved after changing the email address on that old Meteor account.

    I am still unable to log in to the Eir Sport app however. My new broadband package is supposed to include Eir Sport.
    Hi Pininfarina, 

    I'm glad to hear you got this sorted. Have you registered for the eir sport app? 

    Thanks 

    Tracey 


  • Options
    #4
    Pininfarina
    Registered Users Posts: 90 ✭✭Pininfarina


    eir: Tracey wrote: »
    Hi Pininfarina, 

    I'm glad to hear you got this sorted. Have you registered for the eir sport app? 

    Thanks 

    Tracey 

    I have registered for a myEir account if that is what you mean?


  • Options
    #5
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Pininfarina wrote: »
    eir: Tracey wrote: »
    Hi Pininfarina, 

    I'm glad to hear you got this sorted. Have you registered for the eir sport app? 

    Thanks 

    Tracey 

    I have registered for a myEir account if that is what you mean?
    You have downloaded the eir sport app and when you log in you are getting an error message. What message are you getting? 

    Thanks 

    Tracey 


  • Options
    #6
    Pininfarina
    Registered Users Posts: 90 ✭✭Pininfarina


    eir: Tracey wrote: »
    Pininfarina wrote: »
    eir: Tracey wrote: »
    Hi Pininfarina, 

    I'm glad to hear you got this sorted. Have you registered for the eir sport app? 

    Thanks 

    Tracey 

    I have registered for a myEir account if that is what you mean?
    You have downloaded the eir sport app and when you log in you are getting an error message. What message are you getting? 

    Thanks 

    Tracey 
    Yep, app is downloaded. Error is attached. Same email and password works for the myEir app. 


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  • Options
    #7
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Pininfarina wrote: »
    eir: Tracey wrote: »
    Pininfarina wrote: »
    eir: Tracey wrote: »
    Hi Pininfarina, 

    I'm glad to hear you got this sorted. Have you registered for the eir sport app? 

    Thanks 

    Tracey 

    I have registered for a myEir account if that is what you mean?
    You have downloaded the eir sport app and when you log in you are getting an error message. What message are you getting? 

    Thanks 

    Tracey 
    Yep, app is downloaded. Error is attached. Same email and password works for the myEir app. 
    Ok no problem. 

    If you PM me your account details and name on the account I'll look into this for you.

    Thanks 

    Tracey 


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