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Cannot access Eir Sport

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  • 30-12-2017 7:03pm
    #1
    holidaysong
    Registered Users Posts: 401 ✭✭


    Hi,

    I have lost access to Eir Sport for my folks who just got Eir fibre broadband installed. It was working on the app a couple of days ago but gone since then (even though I'm using the same device).

    I receive the attached message when trying to log in on either the website or Eir Sport app.

    The number listed when I call is a Sales line so not sure why this would be needed. The queue to get through to someone on the phone was too long so hoping someone here could help please?


Comments

  • Options
    #2
    BLUEYK
    Registered Users Posts: 153 ✭✭BLUEYK


    Similar issue here, anyone know if the app is down?


  • Options
    #3
    grebtol2
    Registered Users Posts: 96 ✭✭grebtol2


    BLUEYK wrote: »
    Similar issue here, anyone know if the app is down?

    It's down for me (Android app). Says "problem with your account". Anyone else with the same experience?


  • Options
    #4
    holidaysong
    Registered Users Posts: 401 ✭✭holidaysong


    Same message I am getting then so it's a wider issue I guess.


  • Options
    #5
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    holidaysong wrote: »
    Same message I am getting then so it's a wider issue I guess.
    Hi all, 

    We have no reported issues on this I'm afraid. 

    Feel free to PM me your account details and I can send these to the support team to investigate this. 

    Thanks 

    Tracey 


  • Options
    #6
    holidaysong
    Registered Users Posts: 401 ✭✭holidaysong


    It's working fine now thanks.


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  • Options
    #7
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    holidaysong wrote: »
    It's working fine now thanks.
    No problem at all. 

    If any of you are still experiencing issues. Feel free to PM me your account details and I'll pass them onto our support team to investigate. 

    Thanks 

    Tracey 


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