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Bumped from Choice Seats - Aer Lingus

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    #32
    trellheim
    Registered Users Posts: 5,915 ✭✭✭trellheim


    It seemed the cabin crew couldn't really get why this had happened either.
    well they would say that !

    More likely a high-status in the FF programme got to book the seats they wanted


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    #33
    Locker10a
    Moderators, Society & Culture Moderators Posts: 4,173 Mod ✭✭✭✭Locker10a


    trellheim wrote: »
    It seemed the cabin crew couldn't really get why this had happened either.
    well they would say that !

    More likely a high-status in the FF programme got to book the seats they wanted
    On board Crew have absolutely no idea about, check in, seating, re-seating, bumping low fare pax for status holders etc. It’s all done by reservations or ground staff who have access to that system. Crew don’t and can’t access that system


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    #34
    goingnowhere
    Registered Users Posts: 4,177 ✭✭✭goingnowhere


    They don't bump seats for FF, seats for FF are done the day before departure while under airport control. There is one scenario where Aer Lingus will bump you off a flight to make room for a FF, very rare these days but it has been done.

    Its the strange business of aircraft changes messes with the seats. The website will not let you change a seat if one is allocated to you.

    The up sell of seats for choice and exit rows is through datalex which doesn't really show up in Astral (i.e. it knows you have seat X but isn't sure why...)

    The cabin crew do have a list of who the FF are as its noted next to the passenger name and seat number on the manifest.

    If you don't get the seat you paid for you get demand a refund, simple as


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    #35
    devnull
    Moderators, Motoring & Transport Moderators Posts: 11,641 Mod ✭✭✭✭devnull


    The same happened to me twice before, once on one of the ex Spanish aircraft where there was a massive difference between the exit rows and the tighter seats down the back for someone 6ft3 like me was a nightmare and once on an A320.

    If you, as I understand, paid extra to reserve a specific type of seat and they do not provide you with such seat, you would be well within your rights to ask them to refund the fee that you paid for such seat.

    They may not be keen on doing it, but you should get it refunded if you play your cards right, I did both times.


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    #36
    Locker10a
    Moderators, Society & Culture Moderators Posts: 4,173 Mod ✭✭✭✭Locker10a


    devnull wrote: »

    If you, as I understand, paid extra to reserve a specific type of seat and they do not provide you with such seat, you would be well within your rights to ask them to refund the fee that you paid for such seat.

    .

    This would be standard with all airlines where aircraft changes etc happen


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    #37
    devnull
    Moderators, Motoring & Transport Moderators Posts: 11,641 Mod ✭✭✭✭devnull


    In my case there was no aircraft change.

    My seats were simply allocated to other people when boarding.


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    #38
    Fred Swanson
    Closed Accounts Posts: 21,730 ✭✭✭✭Fred Swanson


    This post has been deleted.


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    #39
    plodder
    Registered Users Posts: 7,222 ✭✭✭plodder


    Sounds like a major PR fail that they would do this. It's bound to raise questions about whether they would go further and bump you off the flight completely, to make way for a more valuable passenger.


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    #40
    Fred Swanson
    Closed Accounts Posts: 21,730 ✭✭✭✭Fred Swanson


    This post has been deleted.


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    #41
    trellheim
    Registered Users Posts: 5,915 ✭✭✭trellheim


    Ryanair do not refund seat picks


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    #42
    Arbie
    Registered Users Posts: 880 ✭✭✭Arbie


    2 years ago I was sitting in my seat 1F when a flight attendant asked me if I would mind swapping with a passenger who had special needs. I said no problem at all. Off I went back to 6B.

    Passenger was in fact a "celebrity" who then sat in an empty 1st row. I was a bit peeved so I asked the flight attendant why she had fibbed - she rolled her eyes and told me seats could be reallocated at any time, hard luck.

    It was LHR-DUB & I had only paid a small amount for the premium seat, but you can see why I was annoyed. When I complained they refunded me the seat fee, took about 2 months. Have not flown with them since.

    As an aside, the celebrity was drunk as a skunk.


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    #43
    Fred Swanson
    Closed Accounts Posts: 21,730 ✭✭✭✭Fred Swanson


    This post has been deleted.


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    #44
    plodder
    Registered Users Posts: 7,222 ✭✭✭plodder


    Arbie wrote: »
    2 years ago I was sitting in my seat 1F when a flight attendant asked me if I would mind swapping with a passenger who had special needs. I said no problem at all. Off I went back to 6B.

    Passenger was in fact a "celebrity" who then sat in an empty 1st row. I was a bit peeved so I asked the flight attendant why she had fibbed - she rolled her eyes and told me seats could be reallocated at any time, hard luck.

    It was LHR-DUB & I had only paid a small amount for the premium seat, but you can see why I was annoyed. When I complained they refunded me the seat fee, took about 2 months. Have not flown with them since.

    As an aside, the celebrity was drunk as a skunk.
    It makes a mockery of the rules that are supposed to be there for safety (or other genuine operational reasons). If a drunk celeb has to be put up the front, to be baby-sat then they should have just denied them boarding.


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