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Visa Debit Card declined

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  • 01-01-2018 11:10pm
    #1
    eabhap
    Registered Users Posts: 3 ✭


    In the past week my debit card has been declined online at allbeauty.com and amazon.co.uk as well as instore at The Body Shop. My card was accepted at eir.com and I can use it at atm. There are sufficient funds in my account so I'm not sure what the problem is, and was hoping you could advise


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    #2
    Toots
    Administrators, Business & Finance Moderators, Society & Culture Moderators Posts: 16,920 Admin ✭✭✭✭✭Toots


    Did you use the contactless a load of times in a row?


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    #3
    eabhap
    Registered Users Posts: 3 ✭eabhap


    Toots wrote: »
    Did you use the contactless a load of times in a row?
    haven't used it at all actually


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    #4
    Bank of Ireland: Kareana
    Closed Accounts Posts: 453 ✭✭Bank of Ireland: Kareana


    Hi eabhap,



    Thanks for your post here on Boards.



    Have you received any emails or text messages from our security team?



    Would it be a new card? If so have you activated the card in a BOI ATM?



    Thanks,



    Kareana



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    #5
    eabhap
    Registered Users Posts: 3 ✭eabhap


    Bank of Ireland: Kareana wrote: »
    Hi eabhap,



    Thanks for your post here on Boards.



    Have you received any emails or text messages from our security team?



    Would it be a new card? If so have you activated the card in a BOI ATM?



    Thanks,



    Kareana


    Hi Kareana,

    I haven't received any emails or texts, and have been using this card regularly since the summer.


  • Options
    #6
    Bank of Ireland: Kareana
    Closed Accounts Posts: 453 ✭✭Bank of Ireland: Kareana


    Hi eabhap,

    Thanks for your reply.

    If this continues I would advise that you send your query through the online service desk when logged into 365 online and an advisor will be happy to help you, they may need to order you a new card if it's necessary.

    Please let us know if there is anything else we can help you with.

    Thanks,

    Kareana   


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