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New Eir bill 2 months after closing account

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  • 02-01-2018 11:31am
    #1
    heebusjeebus
    Registered Users Posts: 3,783 ✭✭✭


    Hi,
    What's the direct telephone number for Eir support?
    I canceled my eFibre account 2 months ago but got an email over the weekend saying a new bill is due.
    As my account is canceled I can no longer login to myEir or even contact support over the 1901 number as it wont accept my old account number.
    Some setup ye got there!


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    heebusjeebus wrote: »
    Hi,
    What's the direct telephone number for Eir support?
    I canceled my eFibre account 2 months ago but got an email over the weekend saying a new bill is due.
    As my account is canceled I can no longer login to myEir or even contact support over the 1901 number as it wont accept my old account number.
    Some setup ye got there!
    Hi heebusjeebus, 

    Thanks for getting in touch with us today. 

    I'm very sorry to hear your service is still not cancelled. Feel free to PM me your account number, full name on the account and I'll look into this for you. 

    Thanks 

    Tracey 


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    #3
    heebusjeebus
    Registered Users Posts: 3,783 ✭✭✭heebusjeebus


    eir: Tracey wrote: »
    heebusjeebus wrote: »
    Hi,
    What's the direct telephone number for Eir support?
    I canceled my eFibre account 2 months ago but got an email over the weekend saying a new bill is due.
    As my account is canceled I can no longer login to myEir or even contact support over the 1901 number as it wont accept my old account number.
    Some setup ye got there!
    Hi heebusjeebus, 

    Thanks for getting in touch with us today. 

    I'm very sorry to hear your service is still not cancelled. Feel free to PM me your account number, full name on the account and I'll look into this for you. 

    Thanks 

    Tracey 
    Thanks, PM sent.


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    heebusjeebus wrote: »
    eir: Tracey wrote: »
    heebusjeebus wrote: »
    Hi,
    What's the direct telephone number for Eir support?
    I canceled my eFibre account 2 months ago but got an email over the weekend saying a new bill is due.
    As my account is canceled I can no longer login to myEir or even contact support over the 1901 number as it wont accept my old account number.
    Some setup ye got there!
    Hi heebusjeebus, 

    Thanks for getting in touch with us today. 

    I'm very sorry to hear your service is still not cancelled. Feel free to PM me your account number, full name on the account and I'll look into this for you. 

    Thanks 

    Tracey 
    Thanks, PM sent.
    Thanks. 

    I've PM'd you back there now. 

    Thanks 

    Tracey 


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    #5
    heebusjeebus
    Registered Users Posts: 3,783 ✭✭✭heebusjeebus


    Hi Tracey,
    I've PM'd to say I did return the equipment via parcel motel.


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    #6
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    heebusjeebus wrote: »
    Hi Tracey,
    I've PM'd to say I did return the equipment via parcel motel.
    No problem at all. 

    I've responded to your PM there.

    Thanks 

    Tracey 


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    #7
    heebusjeebus
    Registered Users Posts: 3,783 ✭✭✭heebusjeebus


    Thanks Tracey. I appreciate you sorting this out today.


  • Options
    #8
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    heebusjeebus wrote: »
    Thanks Tracey. I appreciate you sorting this out today.
    No problem at all. Glad I could help.


    Thanks 

    Tracey 


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