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Fibre Broadband

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  • 02-01-2018 5:23pm
    #1
    Riva10
    Banned (with Prison Access) Posts: 1,280 ✭✭✭


    Are you experiencing technical problems in the Cloyne area Co. Cork. Fibre Broadband speeds have dropped from 100+ Mbps to 20+ Mbps. When can we expect improvement.


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    #2
    Riva10
    Banned (with Prison Access) Posts: 1,280 ✭✭✭Riva10


    Anyone here to answer the above query or are the reps. still celebrating


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    #3
    Riva10
    Banned (with Prison Access) Posts: 1,280 ✭✭✭Riva10


    Good to know the reps on here are as helpful as Eir customer non service


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    #4
    Riva10
    Banned (with Prison Access) Posts: 1,280 ✭✭✭Riva10


    Good to know the reps on here are as helpful as Eir customer non service


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    #5
    WestWicklow1
    Registered Users Posts: 1,206 ✭✭✭WestWicklow1


    Yep, they're just as slow answering my query.


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    #6
    Riva10
    Banned (with Prison Access) Posts: 1,280 ✭✭✭Riva10


    Probably hav'nt got 2018 Stories (lies) pdf from head office.


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    #7
    Riva10
    Banned (with Prison Access) Posts: 1,280 ✭✭✭Riva10


    Hi Reps.  Have you any good story for my problem.  It may be better all round if I cancel my DD as you are not providing me with the service which I have paid for.


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    #8
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Riva10 wrote: »
    Hi Reps.  Have you any good story for my problem.  It may be better all round if I cancel my DD as you are not providing me with the service which I have paid for.
    Hi Riva10,

    I have checked that out for you and there does not seem to be a general issue in the area, however, If you are still experiencing issues I would recommend you contact our support team on 1890 260 260 and they'll assist you there


    Thanks 

    Tracey


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    #9
    Riva10
    Banned (with Prison Access) Posts: 1,280 ✭✭✭Riva10


    eir: Tracey wrote: »
    Riva10 wrote: »
    Hi Reps.  Have you any good story for my problem.  It may be better all round if I cancel my DD as you are not providing me with the service which I have paid for.
    Hi Riva10,

    I have checked that out for you and there does not seem to be a general issue in the area, however, If you are still experiencing issues I would recommend you contact our support team on 1890 260 260 and they'll assist you there


    Thanks 

    Tracey
    Explain to me why I have to pay for a phone call .  Why not a freephone number for service.  It would appear that getting disgruntled customers phone you is a money making ploy.  Still it costs nothing to cancel a DD


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    #10
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Riva10 wrote: »
    eir: Tracey wrote: »
    Riva10 wrote: »
    Hi Reps.  Have you any good story for my problem.  It may be better all round if I cancel my DD as you are not providing me with the service which I have paid for.
    Hi Riva10,

    I have checked that out for you and there does not seem to be a general issue in the area, however, If you are still experiencing issues I would recommend you contact our support team on 1890 260 260 and they'll assist you there


    Thanks 

    Tracey
    Explain to me why I have to pay for a phone call .  Why not a freephone number for service.  It would appear that getting disgruntled customers phone you is a money making ploy.  Still it costs nothing to cancel a DD
    Alternatively, you can freephone 1901 and you can be transferred through to the relevant department.

    Thanks 

    Tracey 


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    #11
    Riva10
    Banned (with Prison Access) Posts: 1,280 ✭✭✭Riva10


    Thanks Tracy.  Will try this route but judging on the lack of customer service  and help available from eir, I will not hold my breath.


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    #12
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Riva10 wrote: »
    Thanks Tracy.  Will try this route but judging on the lack of customer service  and help available from eir, I will not hold my breath.
    I understand your frustrations here, apologies for the inconvenience caused. 

    Thanks 

    Tracey 


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