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PAYG Top up banking online not applied

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  • 02-01-2018 7:47pm
    #1
    cowlick
    Registered Users Posts: 125 ✭✭


    I topped up a meteor payg mobile that was inactive as not topped up in a while on Dec 6th, the top up never went through, I rang customer services twice and they said take a screen shot of the bank transaction and email to them as they could not see the credit purchase, I emailed a few times now and each time it has bounced back to my inbox as undelivered, I rang yet again to be told go into an eir shop and they'd sort it. I did this and they were unable to lift the bar on my account due to not having topped up in over 6 months and said to ring ye, I have been trying to ring but had no luck getting through, can someone please sort this out for me. It;s almost a month now and no credit applied.


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    #2
    eir: Kevin
    Closed Accounts Posts: 46 ✭eir: Kevin


    cowlick wrote: »
    I topped up a meteor payg mobile that was inactive as not topped up in a while on Dec 6th, the top up never went through, I rang customer services twice and they said take a screen shot of the bank transaction and email to them as they could not see the credit purchase, I emailed a few times now and each time it has bounced back to my inbox as undelivered, I rang yet again to be told go into an eir shop and they'd sort it. I did this and they were unable to lift the bar on my account due to not having topped up in over 6 months and said to ring ye, I have been trying to ring but had no luck getting through, can someone please sort this out for me. It;s almost a month now and no credit applied.
    Hi cowlick,

    I'm sorry to hear of the issues you've been having in attempting to top up. 

    After 150 days a number that has not been topped up will be unable to make any outgoing services. The number will still be able to receive incoming calls and texts.

    If you could PM me your full name, mobile number and pin i would be more than happy to look into this for you.

    -Kevin


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    #3
    cowlick
    Registered Users Posts: 125 ✭✭cowlick


    Pm d you a couple of days ago, any update Kevin?


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    #4
    cowlick
    Registered Users Posts: 125 ✭✭cowlick


    Hi Kevin, I have pm'd you but no response at all, would like to get this sorted


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    #5
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    cowlick wrote: »
    Hi Kevin, I have pm'd you but no response at all, would like to get this sorted
    Apologies for the delays, Kev will get back to you soon through PM's. 

    Thanks 

    Tracey 


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    #6
    cowlick
    Registered Users Posts: 125 ✭✭cowlick


    Thanks, Tracey,

    Still no response though, I would have thought by now someone could have helped me. This is going on since Dec 6th.


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    #7
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    cowlick wrote: »
    Thanks, Tracey,

    Still no response though, I would have thought by now someone could have helped me. This is going on since Dec 6th.
    Apologies for the delay, would you like to PM me your full name, mobile number and pin. I would be happy to clear this up for you.

    Thanks

    Tracey


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    #8
    cowlick
    Registered Users Posts: 125 ✭✭cowlick


    eir: Tracey wrote: »
    cowlick wrote: »
    Thanks, Tracey,

    Still no response though, I would have thought by now someone could have helped me. This is going on since Dec 6th.
    Apologies for the delay, would you like to PM me your full name, mobile number and pin. I would be happy to clear this up for you.

    Thanks

    Tracey
    Thanks Tracey,

    I have pm'd you.


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    #9
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    cowlick wrote: »
    eir: Tracey wrote: »
    cowlick wrote: »
    Thanks, Tracey,

    Still no response though, I would have thought by now someone could have helped me. This is going on since Dec 6th.
    Apologies for the delay, would you like to PM me your full name, mobile number and pin. I would be happy to clear this up for you.

    Thanks

    Tracey
    Thanks Tracey,

    I have pm'd you.
    Thank you, I will reply to your PM shortly.

    Thanks

    Tracey


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