Account locked - Why?

Fireball14013

Hi, I received a text from Eir to say my account has gone over the allowed limit and in order to resume service I need to pay some of the high bill. I called the number, and she told me my account is currently at €100.29. I need to pay €50 to enable my account again. 
This is my first bill from Eir, Fibre just got installed a month ago for me. I don't have a phone line, only 300mb unlimited fibre, so how could I possibly go over my limit?

woejus

Fireball14013 wrote: »

Hi, I received a text from Eir to say my account has gone over the allowed limit and in order to resume service I need to pay some of the high bill. I called the number, and she told me my account is currently at €100.29. I need to pay €50 to enable my account again. 
This is my first bill from Eir, Fibre just got installed a month ago for me. I don't have a phone line, only 300mb unlimited fibre, so how could I possibly go over my limit?

That word does not have the same meaning for you as it does for Eir, unfortunately. Search this forum for more examples of their dishonesty regarding this issue.

Fireball14013

woejus wrote: »

Fireball14013 wrote: »

Hi, I received a text from Eir to say my account has gone over the allowed limit and in order to resume service I need to pay some of the high bill. I called the number, and she told me my account is currently at €100.29. I need to pay €50 to enable my account again. 
This is my first bill from Eir, Fibre just got installed a month ago for me. I don't have a phone line, only 300mb unlimited fibre, so how could I possibly go over my limit?

That word does not have the same meaning for you as it does for Eir, unfortunately. Search this forum for more examples of their dishonesty regarding this issue.

I see that alright. 1TB is chronically low for a FTTH customer who can potentially be getting 1000mbps. Also, I can't log in to my Eir account because it won't link my new account to my "myeir" login. So I can't actually see my usage limit. Also, why can't we get a text to notify us when we're approaching the limit?
In any case, I need to find out if exceeding the limit is the actual reason. 

eir: Tracey

Fireball14013 wrote: »

woejus wrote: »

Fireball14013 wrote: »

Hi, I received a text from Eir to say my account has gone over the allowed limit and in order to resume service I need to pay some of the high bill. I called the number, and she told me my account is currently at €100.29. I need to pay €50 to enable my account again. 
This is my first bill from Eir, Fibre just got installed a month ago for me. I don't have a phone line, only 300mb unlimited fibre, so how could I possibly go over my limit?

That word does not have the same meaning for you as it does for Eir, unfortunately. Search this forum for more examples of their dishonesty regarding this issue.

I see that alright. 1TB is chronically low for a FTTH customer who can potentially be getting 1000mbps. Also, I can't log in to my Eir account because it won't link my new account to my "myeir" login. So I can't actually see my usage limit. Also, why can't we get a text to notify us when we're approaching the limit?
In any case, I need to find out if exceeding the limit is the actual reason. 

Hi Fibreball14013, 

I'm sorry to hear this. Feel free to PM me your account details, full name on the account and I'll look into this for you. 

Thanks 

Tracey 

eir: Tracey

Fireball14013 wrote: »

woejus wrote: »

Fireball14013 wrote: »

Hi, I received a text from Eir to say my account has gone over the allowed limit and in order to resume service I need to pay some of the high bill. I called the number, and she told me my account is currently at €100.29. I need to pay €50 to enable my account again. 
This is my first bill from Eir, Fibre just got installed a month ago for me. I don't have a phone line, only 300mb unlimited fibre, so how could I possibly go over my limit?

That word does not have the same meaning for you as it does for Eir, unfortunately. Search this forum for more examples of their dishonesty regarding this issue.

I see that alright. 1TB is chronically low for a FTTH customer who can potentially be getting 1000mbps. Also, I can't log in to my Eir account because it won't link my new account to my "myeir" login. So I can't actually see my usage limit. Also, why can't we get a text to notify us when we're approaching the limit?
In any case, I need to find out if exceeding the limit is the actual reason. 

Hi Fibreball14013, 

I'm sorry to hear this. Feel free to PM me your account details, full name on the account and I'll look into this for you. 

Thanks 

Tracey 

Fireball14013

eir: Tracey wrote: »

Fireball14013 wrote: »

woejus wrote: »

Fireball14013 wrote: »

Hi, I received a text from Eir to say my account has gone over the allowed limit and in order to resume service I need to pay some of the high bill. I called the number, and she told me my account is currently at €100.29. I need to pay €50 to enable my account again. 
This is my first bill from Eir, Fibre just got installed a month ago for me. I don't have a phone line, only 300mb unlimited fibre, so how could I possibly go over my limit?

That word does not have the same meaning for you as it does for Eir, unfortunately. Search this forum for more examples of their dishonesty regarding this issue.

I see that alright. 1TB is chronically low for a FTTH customer who can potentially be getting 1000mbps. Also, I can't log in to my Eir account because it won't link my new account to my "myeir" login. So I can't actually see my usage limit. Also, why can't we get a text to notify us when we're approaching the limit?
In any case, I need to find out if exceeding the limit is the actual reason. 

Hi Fibreball14013, 

I'm sorry to hear this. Feel free to PM me your account details, full name on the account and I'll look into this for you. 

Thanks 

Tracey 

Thanks Tracey, PM sent now. 

Fireball14013

Hi guys, would there be any update? I've no broadband at home now. Thanks.