UPS

pureza · 20-03-2024 3:16pm

Domestic address out in the country

UPS have said item delivered and I signed for it

Neither has happened

Item arrived in Finglas Friday

Yesterday the note online was that my house number didn't exist

My eircode is on the package

This is the third time,they've messed up delivery in a row,lazy driver ?

Never a bother with DPD

j_lennon18 · 02-04-2024 3:26pm

UPS trying charge me and send debt collectors for a package sent to me that I didn't know UPS were delivering and they decided to return back to the US.

Here is what happened over the last 2.5 months:

A package/gift was sent to me without my knowledge from the US in January.
UPS never attempted to call/deliver the package or ask for any customs/import duty but decided to return it back to the US on their own accord.
- Luckily, I have CCTV and phone logs to back up no contact.
Late February, I received 2 invoices from UPS and they created 2 accounts with my information without my consent.
I dispute it but they are adamant I have to pay and say I am the shipper of the item back to the US. They did that without contacting me!
In March, I receive a debt collector letter from ControlAccount.com. They shared my information without my consent to another company. GDPR violation?
I call UPS again to dispute it and call ControlAccount.com to make sure they know I am disputing it.
I called CCPC.ie for advice this morning and ironically they say they cant help as I am not a customer of UPS since no agreement was made between myself and UPS 😅
I send a separate complaint to UPS about the GDPR issue as I plan to follow-up with DataProtection.ie. I had 0 contact with UPS before they decided to create 2 accounts using my information and more importantly, they shared my personal details to another company without my consent. I never agreed to any terms with UPS.

I am currently waiting on 2 replies from UPS:

Proof of method/datetime of contacting me about the original delivery and proof I told them to return the item to the US.
The name of the person/department to start the official complaint about them sharing my personal data so I can use the corresponding when making my official complaint with dataprotection.ie.

I suppose I'm here to rant (or help future people with this issue) as I'm pulling out my hair dealing with the UPS bullies for the last few weeks trying to resolve this disaster but if anyone has suggestions then I am all ears 👍️

blade1 · 12-05-2024 4:09pm

Had to pay ups customs fees around 2 weeks ago before they'd deliver a guitar I bought on Amazon.

Amazon said they'll pay me back if I show them an invoice.

I rang ups but between all the chatter in the background of call centre and them not picking up what I was trying to say in the end I gave up.

The phone call end with agent tell me just wait for the parcel.

Parcel came and no invoice.

Does anyone know if ups send out an invoice in the post?

whiterebel · 12-05-2024 4:53pm

Yes, you usually get an invoice afterwards

blade1 · 12-05-2024 5:10pm

https://www.boards.ie/discussion/comment/122129938#Comment_122129938

thanks hopefully so

baron von something · 24-05-2024 10:24am

Hi folks,

I bought a watch from the UK in January for £225 stg. Couple of weeks after it arrives an invoice came in from UPS saying I owe them €100 for import and custom charges. I thought it was a scam so i binned it. Now i have a letter from a uk debt collector threatening legal action if i don't pay. Do they have a leg to stand on? I wouldn't have accepted the package if i had known there would be a charge like this.

The crowd I bought from just said that all exports outside of the UK are sold and shipped ex-VAT (hence the lower price) and local VAT is collected by the shipping agency on behalf of the government.

As I had no contract with UPS and had already received the item weeks before they billed me can they do this?