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Online renewal of bundle - two mobile phones

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  • 03-01-2018 3:12pm
    #1
    Tom Dunne
    Registered Users Posts: 23,212 ✭✭✭✭


    Hi,

    I have home phone, landline and two mobile phones with Eir and my contract for all is out at the end of this month.

    I am trying to renew the landline/broadband package and upgrade the two handsets, but the online ordering system will only allow me to upgrade one mobile. If I call the support, I don't get the online discount.


    What can you do for me?


Comments

  • Options
    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Tom Dunne wrote: »
    Hi,

    I have home phone, landline and two mobile phones with Eir and my contract for all is out at the end of this month.

    I am trying to renew the landline/broadband package and upgrade the two handsets, but the online ordering system will only allow me to upgrade one mobile. If I call the support, I don't get the online discount.


    What can you do for me?
    Hi Tom Dunne,

    Sorry to hear about the issues you've been having. Have you advised customer care when contacting them that it is not allowing you to upgrade both handsets online? 

    I would recommend contacting the Eir sales team on 1800 773729.

    Thanks 

    Tracey


  • Options
    #3
    Tom Dunne
    Registered Users Posts: 23,212 ✭✭✭✭Tom Dunne


    eir: Tracey wrote: »
    Tom Dunne wrote: »
    Hi,

    I have home phone, landline and two mobile phones with Eir and my contract for all is out at the end of this month.

    I am trying to renew the landline/broadband package and upgrade the two handsets, but the online ordering system will only allow me to upgrade one mobile. If I call the support, I don't get the online discount.


    What can you do for me?
    Hi Tom Dunne,

    Sorry to hear about the issues you've been having. Have you advised customer care when contacting them that it is not allowing you to upgrade both handsets online? 

    I would recommend contacting the Eir sales team on 1800 773729.

    Thanks 

    Tracey
    I did that, all sorted, thanks. I actually got it cheaper with the associate than online.


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Tom Dunne wrote: »
    eir: Tracey wrote: »
    Tom Dunne wrote: »
    Hi,

    I have home phone, landline and two mobile phones with Eir and my contract for all is out at the end of this month.

    I am trying to renew the landline/broadband package and upgrade the two handsets, but the online ordering system will only allow me to upgrade one mobile. If I call the support, I don't get the online discount.


    What can you do for me?
    Hi Tom Dunne,

    Sorry to hear about the issues you've been having. Have you advised customer care when contacting them that it is not allowing you to upgrade both handsets online? 

    I would recommend contacting the Eir sales team on 1800 773729.

    Thanks 

    Tracey
    I did that, all sorted, thanks. I actually got it cheaper with the associate than online.
    Hi Tom,

    I'm glad to hear your satisfied.

    Thanks 

    Tracey


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