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Live chat Agent added wrong add on

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  • 03-01-2018 3:19pm
    #1
    Rockin
    Registered Users Posts: 495 ✭✭


    Live chat Agent added wrong add on for MBB

    As Above, have a transcript requesting a once off and got a recurring. 

    Live chat agent Sowmiya says he can do nothing. 

    Can someone please fix this mistake made originally by the Eir agent ? 


Comments

  • Options
    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Rockin wrote: »
    Live chat Agent added wrong add on for MBB

    As Above, have a transcript requesting a once off and got a recurring. 

    Live chat agent Sowmiya says he can do nothing. 

    Can someone please fix this mistake made originally by the Eir agent ? 
    Hi Rockin,

    Sorry to hear about the bad experience you have had. Could you PM me your full name, mobile broadband number and pin number please? I would be happy to rectify this issue for you.

    Thanks

    Tracey


  • Options
    #3
    Rockin
    Registered Users Posts: 495 ✭✭Rockin


    eir: Tracey wrote: »
    Rockin wrote: »
    Live chat Agent added wrong add on for MBB

    As Above, have a transcript requesting a once off and got a recurring. 

    Live chat agent Sowmiya says he can do nothing. 

    Can someone please fix this mistake made originally by the Eir agent ? 
    Hi Rockin,

    Sorry to hear about the bad experience you have had. Could you PM me your full name, mobile broadband number and pin number please? I would be happy to rectify this issue for you.

    Thanks

    Tracey
    Pm sent 


  • Options
    #4
    Rockin
    Registered Users Posts: 495 ✭✭Rockin


    eir: Tracey wrote: »
    Rockin wrote: »
    Live chat Agent added wrong add on for MBB

    As Above, have a transcript requesting a once off and got a recurring. 

    Live chat agent Sowmiya says he can do nothing. 

    Can someone please fix this mistake made originally by the Eir agent ? 
    Hi Rockin,

    Sorry to hear about the bad experience you have had. Could you PM me your full name, mobile broadband number and pin number please? I would be happy to rectify this issue for you.

    Thanks

    Tracey
    Pm sent 


  • Options
    #5
    Rockin
    Registered Users Posts: 495 ✭✭Rockin


    eir: Tracey wrote: »
    Rockin wrote: »
    Live chat Agent added wrong add on for MBB

    As Above, have a transcript requesting a once off and got a recurring. 

    Live chat agent Sowmiya says he can do nothing. 

    Can someone please fix this mistake made originally by the Eir agent ? 
    Hi Rockin,

    Sorry to hear about the bad experience you have had. Could you PM me your full name, mobile broadband number and pin number please? I would be happy to rectify this issue for you.

    Thanks

    Tracey
    Pm sent 


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