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Cancellation offer

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  • 04-01-2018 3:35pm
    #1
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭


    Hi I signed up to FTTH while in contract with another provider. I was told eir would credit the cancellation fee of my previous provider to my account. However I am having some difficulty in claiming this credit.


    I have spoken to support on the phone, the email address they gave me bounced. I tried chat on the website, the (different) address they gave me bounced. Can you please give me the correct address to email the details of my final bill from my previous provider? Thanks.


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Blaine Happy Senior wrote: »
    Hi I signed up to FTTH while in contract with another provider. I was told eir would credit the cancellation fee of my previous provider to my account. However I am having some difficulty in claiming this credit.


    I have spoken to support on the phone, the email address they gave me bounced. I tried chat on the website, the (different) address they gave me bounced. Can you please give me the correct address to email the details of my final bill from my previous provider? Thanks.
    Hi Navi,

    I'm glad to hear you have changed to Eir. What email address's did support provide you with?

    Can you send me a PM with your full name and account number and I will escalate this on for you?

    Thanks 

    Tracey


  • Options
    #3
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    eir: Tracey wrote: »
    Blaine Happy Senior wrote: »
    Hi I signed up to FTTH while in contract with another provider. I was told eir would credit the cancellation fee of my previous provider to my account. However I am having some difficulty in claiming this credit.


    I have spoken to support on the phone, the email address they gave me bounced. I tried chat on the website, the (different) address they gave me bounced. Can you please give me the correct address to email the details of my final bill from my previous provider? Thanks.
    Hi Navi,

    I'm glad to hear you have changed to Eir. What email address's did support provide you with?

    Can you send me a PM with your full name and account number and I will escalate this on for you?

    Thanks 

    Tracey
    The address supplied by chat was: cancellationclosureoffer AT eir DOT ie

    It gives a recipient not found error. I've sent the requested PM. Thanks.


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Blaine Happy Senior wrote: »
    eir: Tracey wrote: »
    Blaine Happy Senior wrote: »
    Hi I signed up to FTTH while in contract with another provider. I was told eir would credit the cancellation fee of my previous provider to my account. However I am having some difficulty in claiming this credit.


    I have spoken to support on the phone, the email address they gave me bounced. I tried chat on the website, the (different) address they gave me bounced. Can you please give me the correct address to email the details of my final bill from my previous provider? Thanks.
    Hi Navi,

    I'm glad to hear you have changed to Eir. What email address's did support provide you with?

    Can you send me a PM with your full name and account number and I will escalate this on for you?

    Thanks 

    Tracey
    The address supplied by chat was: cancellationclosureoffer AT eir DOT ie

    It gives a recipient not found error. I've sent the requested PM. Thanks.
    Hi Blaine Happy Senior, 

    The email is - cancellationcloseroffer@eir.ie

    I've just done a test to it there now and it went through ok. 

    Thanks 

    Tracey 


  • Options
    #5
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    eir: Tracey wrote: »
    Hi navi, 

    The email is - cancellationcloseroffer@eir.ie

    I've just done a test to it there now and it went through ok. 

    Thanks 

    Tracey 

    Thanks Tracey, I have just tried it and the mail delivered successfully.


  • Options
    #6
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Blaine Happy Senior wrote: »
    eir: Tracey wrote: »
    Hi Blaine Happy Senior, 

    The email is - cancellationcloseroffer@eir.ie

    I've just done a test to it there now and it went through ok. 

    Thanks 

    Tracey 

    Thanks Tracey, I have just tried it and the mail delivered successfully.
    No problem, I'm glad to hear :)

    Thanks

    Tracey


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