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oven repaired repeatedly..rights?

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  • 04-01-2018 11:52pm
    #1
    Hithere246
    Registered Users Posts: 28 ✭


    I bought an oven August 2016. Since then it has broken down 3 times. It has a 2 year guarantee, thank god, so service person is coming out again to fix it. Any idea as to my consumer rights..at what point am I entitled to ask for a new oven. I dread going over the 2 year mark and it breaking down again. I find appliances have a really short life..even the more expensive brands. TIA


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    #2
    L1011
    Registered Users Posts: 69,018 ✭✭✭✭L1011


    Are the failures the same or closely related?

    If they are, you need to push the retailer on the fix not being permanent - after repair has been exhausted as a consumer right refund or replacement are the options.

    The 2 year warranty doesn't outweigh consumer rights which give a period of up to 6 years to take a claim for manufacturing defects.

    If they're all different the shop could argue they are fixing them as they come up - I'd still consider it unacceptable to have that many though.


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    #3
    Hithere246
    Registered Users Posts: 28 ✭Hithere246


    The first fault I think was the fan part of the oven and the second was the element. I have no clue really what else can go on an oven so I will wait and see what the repair person says this time. The electrical store said that they believe that the company will repair each fault 3 times before they will replace it..that sounds ridiculous as it would mean potentially replacing the element on 3 different occasions and the fan on 3 different occasions.


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    #4
    DesperateDan
    Registered Users Posts: 1,583 ✭✭✭DesperateDan


    I have a €2k laptop that's been sent to the UK for repairs 3 times now. Same boat really don't know what to do when it's passed it's warranty. The only thing I know is that after the repair the warranty was extended (not sure by how much, I think it reset back to 2 years), so maybe that's something you could request at least.


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    #5
    L1011
    Registered Users Posts: 69,018 ✭✭✭✭L1011


    DesperateDan wrote: »
    I have a €2k laptop that's been sent to the UK for repairs 3 times now. Same boat really don't know what to do when it's passed it's warranty. The only thing I know is that after the repair the warranty was extended (not sure by how much, I think it reset back to 2 years), so maybe that's something you could request at least.

    I wouldn't accept that either

    Registered letter to the retailer pointing out that the repair has not been permanent and you wish to take either a refund or replacement (they can decide, you can't specify) - does the trick most times.


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    #6
    DesperateDan
    Registered Users Posts: 1,583 ✭✭✭DesperateDan


    Is it still the retailers responsibility at that point though? The 3rd time I went through the retailer rather than the manufacturer themselves, they treated it just as the manufacturer did and opened a case with http://www.mendit.com/, who are a large authorized repair centre in the UK.

    I guess the other point is that if a different piece breaks each time (computer or oven!) then they can just say repair number 1 was permanent, repair 2 was a different thing and is also permanent, and 3 is something else again :D


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