Bill Error - Closed Account

shivie

Hi, I switched from eir due to price increase, received final bill in December of €32.83 credit.

I was expecting this by cheque soon, however I received an email today of a bill for €27.16 indicating a charge of €59.99 to the account.

I suspect this is a modem charge (cannot view account online now) but the modem was returned fully intact via Parcel Motel (tracking E40111534964)

Eir account 34117354

I’m hoping for a swift resolution here please, nobody likes wasting time chasing up issues they shouldn’t have to.

Thanks

eir: Tracey

shivie wrote: »

Hi, I switched from eir due to price increase, received final bill in December of €32.83 credit.

I was expecting this by cheque soon, however I received an email today of a bill for €27.16 indicating a charge of €59.99 to the account.

I suspect this is a modem charge (cannot view account online now) but the modem was returned fully intact via Parcel Motel (tracking E40111534964)

Eir account 34117354

I’m hoping for a swift resolution here please, nobody likes wasting time chasing up issues they shouldn’t have to.

Thanks

Hi Shivie,


I'm sorry to hear this. Feel free to PM me your full name and account number. I would be happy to clear this up for you.


Thanks


Tracey

shivie

eir: Tracey wrote: »

Hi Shivie,


I'm sorry to hear this. Feel free to PM me your full name and account number. I would be happy to clear this up for you.


Thanks


Tracey

PM Sent - Thanks

eir: Tracey

shivie wrote: »

eir: Tracey wrote: »

Hi Shivie,


I'm sorry to hear this. Feel free to PM me your full name and account number. I would be happy to clear this up for you.


Thanks


Tracey

PM Sent - Thanks

Thanks. I've responded to you. 

Thanks 

Tracey