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Bill pay phone not received

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  • 05-01-2018 11:22am
    #1
    CaptainCoPilot
    Registered Users Posts: 59 ✭✭


    Hi, I ordered a bill pay phone as an existing broadband customer on 31 December. I received the email with the order confirmation which advised a welcome email would be received within 3 days. 


    I have not received this email and still no sign of the phone to arrive. I tried contacting Eir for an update and here is what happened:
    Online Chat referred me to the phone number 1800 773729. I rang this and the first agent wasn't trained to deal with mobile so I was put back in the queue for another agent. 10 minutes later I get through to another agent who said online orders can only be dealt with through the online chat. I told her they sent me to this number. She gave me a separate number to ring, when I rang it was no longer in use.

    As you can imagine, It is frustrating, especially when all I want is an update. I appreciate its a busy time of year and orders may take longer to process, but I would just like to know what the status is as I do need a phone. 

    I would almost prefer to cancel this order outright and do the process in store or with another service provider. I certainly wouldnt have completed the online order if I had known I would be left in limbo for so long.

    Appreciate your assistance.


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  • Options
    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    CaptainCoPilot wrote: »
    Hi, I ordered a bill pay phone as an existing broadband customer on 31 December. I received the email with the order confirmation which advised a welcome email would be received within 3 days. 


    I have not received this email and still no sign of the phone to arrive. I tried contacting Eir for an update and here is what happened:
    Online Chat referred me to the phone number 1800 773729. I rang this and the first agent wasn't trained to deal with mobile so I was put back in the queue for another agent. 10 minutes later I get through to another agent who said online orders can only be dealt with through the online chat. I told her they sent me to this number. She gave me a separate number to ring, when I rang it was no longer in use.

    As you can imagine, It is frustrating, especially when all I want is an update. I appreciate its a busy time of year and orders may take longer to process, but I would just like to know what the status is as I do need a phone. 

    I would almost prefer to cancel this order outright and do the process in store or with another service provider. I certainly wouldnt have completed the online order if I had known I would be left in limbo for so long.

    Appreciate your assistance.
    Hi CaptainCoPilot,

    I'm sorry to hear this. Feel free to PM me your full name and account number. I would be happy to help clear this up for you.

    Thanks

    Tracey


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