asked for insurance disk after not renewing car policy

Nuw

Hi BOI,

I received a letter yesterday to ask me to send the car insurance disc and policy cert back to you following the "cancellation of the policy".

I didn't cancel the policy, I simply did not renew as I found a much, much cheaper alternative.

It's the first time I'm asked for that after not renewing a policy. Is this expected? 

Also, just to put my mind at ease, the use of the word "cancel" here is not to be taken as a refusal to pursue the policy on your part that should be declared to subsequent insurance companies, is it?

Thanks

Bank of Ireland: Kareana

Hi Nuw,

Thanks for your post here on Boards.

Have you been in touch with our car insurance department before the renewal?

Have you received a new insurance disk and policy documents in the post?

Thanks,

Kareana

Nuw

Hi Kareana,

Thanks for your reply, I haven't been on the phone with the team to be honest, but I paid in one go last year so there was no direct debit in place or anything. I haven't received anything through the post apart from the letter asking me for the disk.

Thanks for your help.

Bank of Ireland: Kareana

Hi Nuw,

Thanks for your reply.

I think it would be best to speak to our car insurance team on 0818 200 363 as an advisor will be able to help you further with this.

Please let us know if there is anything else we can help you with.

Thanks,

Kareana

Nuw

Ok will do. Thanks Kareana.