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Install completed 10:40am today. Landline is still not active.

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  • 05-01-2018 3:16pm
    #1
    VeeEmmy
    Registered Users Posts: 278 ✭✭


    (Technical/Account issue) After 22 days since eir had a clerical mixup and ceased my paid-in-full no-squabbles account (!), I was finally restored to fibre and allegedly landline this morning. 

    I received text with broadband ref number, and then a text saying my landline (w/ new number) is now active.  
    It is not active.  
    When I ring it, the not-in-service message comes on.  I don't want to ring 1901 from my mobile because I have next to no mobile signal here. Please help???


    (I had no trouble adding new account on my eir with the numbers required, so that seems to be in order.)


Comments

  • Options
    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Banished-She wrote: »
    (Technical/Account issue) After 22 days since eir had a clerical mixup and ceased my paid-in-full no-squabbles account (!), I was finally restored to fibre and allegedly landline this morning. 

    I received text with broadband ref number, and then a text saying my landline (w/ new number) is now active.  
    It is not active.  
    When I ring it, the not-in-service message comes on.  I don't want to ring 1901 from my mobile because I have next to no mobile signal here. Please help???


    (I had no trouble adding new account on my eir with the numbers required, so that seems to be in order.)
    Hi Banished-She,

    I'm sorry to hear this. Feel free to PM me your full name and account number. I would be happy to help clear this up for you.

    Thanks

    Tracey


  • Options
    #3
    VeeEmmy
    Registered Users Posts: 278 ✭✭VeeEmmy


    PM sent.
    Cheers


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Banished-She wrote: »
    PM sent.
    Cheers
    Thanks. I've responded to you. 

    Thanks 

    Tracey 


  • Options
    #5
    VeeEmmy
    Registered Users Posts: 278 ✭✭VeeEmmy


    eir: Tracey wrote: »
    Banished-She wrote: »
    PM sent.
    Cheers
    Thanks. I've responded to you. 

    Thanks 

    Tracey 
    Cheers, Tracey.
    I've just sent you an update. Still need help.... getting desperate.
    Sorry it's so late. It took a while to compile.
    Regards,
    Ban...


  • Options
    #6
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Banished-She wrote: »
    eir: Tracey wrote: »
    Banished-She wrote: »
    PM sent.
    Cheers
    Thanks. I've responded to you. 

    Thanks 

    Tracey 
    Cheers, Tracey.
    I've just sent you an update. Still need help.... getting desperate.
    Sorry it's so late. It took a while to compile.
    Regards,
    Ban...
    Thanks. I've responded to your PM. 

    Thanks 

    Tracey 


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  • Options
    #7
    VeeEmmy
    Registered Users Posts: 278 ✭✭VeeEmmy


    eir: Tracey wrote: »
    Banished-She wrote: »
    eir: Tracey wrote: »
    Banished-She wrote: »
    PM sent.
    Cheers
    Thanks. I've responded to you. 

    Thanks 

    Tracey 
    Cheers, Tracey.
    I've just sent you an update. Still need help.... getting desperate.
    Sorry it's so late. It took a while to compile.
    Regards,
    Ban...
    Thanks. I've responded to your PM. 

    Thanks 

    Tracey 
    Thank, Tracey,
    I just responded to your PM.
    Cheers.


  • Options
    #8
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Banished-She wrote: »
    eir: Tracey wrote: »
    Banished-She wrote: »
    eir: Tracey wrote: »
    Banished-She wrote: »
    PM sent.
    Cheers
    Thanks. I've responded to you. 

    Thanks 

    Tracey 
    Cheers, Tracey.
    I've just sent you an update. Still need help.... getting desperate.
    Sorry it's so late. It took a while to compile.
    Regards,
    Ban...
    Thanks. I've responded to your PM. 

    Thanks 

    Tracey 
    Thank, Tracey,
    I just responded to your PM.
    Cheers.
    No problem, I have sent you a Pm.

    Thanks 

    Tracey


  • Options
    #9
    VeeEmmy
    Registered Users Posts: 278 ✭✭VeeEmmy


    eir: Tracey wrote: »
    Banished-She wrote: »
    eir: Tracey wrote: »
    Banished-She wrote: »
    PM sent.
    Cheers
    Thanks. I've responded to you. 

    Thanks 

    Tracey 
    Cheers, Tracey.
    I've just sent you an update. Still need help.... getting desperate.
    Sorry it's so late. It took a while to compile.
    Regards,
    Ban...
    Thanks. I've responded to your PM. 

    Thanks 

    Tracey 
    I've replied to your last PM as well.
    1. Still getting the "not in service" message when I ring the landline.
    2. eir Sport channels Pack still not accessible on my Sky channels
    3. Has the alleged outstanding balance on the previous account been satisfactorily and completely cleared?

    Thanks again.


  • Options
    #10
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Banished-She wrote: »
    eir: Tracey wrote: »
    Banished-She wrote: »
    eir: Tracey wrote: »
    Banished-She wrote: »
    PM sent.
    Cheers
    Thanks. I've responded to you. 

    Thanks 

    Tracey 
    Cheers, Tracey.
    I've just sent you an update. Still need help.... getting desperate.
    Sorry it's so late. It took a while to compile.
    Regards,
    Ban...
    Thanks. I've responded to your PM. 

    Thanks 

    Tracey 
    I've replied to your last PM as well.
    1. Still getting the "not in service" message when I ring the landline.
    2. eir Sport channels Pack still not accessible on my Sky channels
    3. Has the alleged outstanding balance on the previous account been satisfactorily and completely cleared?

    Thanks again.
    I will get back to your PM shortly.

    Thanks

    Tracey


  • Options
    #11
    VeeEmmy
    Registered Users Posts: 278 ✭✭VeeEmmy


    eir: Tracey wrote: »
    Banished-She wrote: »
    eir: Tracey wrote: »
    Banished-She wrote: »
    eir: Tracey wrote: »
    Banished-She wrote: »
    PM sent.
    Cheers
    Thanks. I've responded to you. 

    Thanks 

    Tracey 
    Cheers, Tracey.
    I've just sent you an update. Still need help.... getting desperate.
    Sorry it's so late. It took a while to compile.
    Regards,
    Ban...
    Thanks. I've responded to your PM. 

    Thanks 

    Tracey 
    I've replied to your last PM as well.
    1. Still getting the "not in service" message when I ring the landline.
    2. eir Sport channels Pack still not accessible on my Sky channels
    3. Has the alleged outstanding balance on the previous account been satisfactorily and completely cleared?

    Thanks again.
    I will get back to your PM shortly.

    Thanks

    Tracey
    Thanks, Tracey. I'm aware that it's just over 25 mins til you go offline. Sounds like a lot of mix-ups are happening in eir...
    Cheers.


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  • Options
    #12
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Banished-She wrote: »
    eir: Tracey wrote: »
    Banished-She wrote: »
    eir: Tracey wrote: »
    Banished-She wrote: »
    eir: Tracey wrote: »
    Banished-She wrote: »
    PM sent.
    Cheers
    Thanks. I've responded to you. 

    Thanks 

    Tracey 
    Cheers, Tracey.
    I've just sent you an update. Still need help.... getting desperate.
    Sorry it's so late. It took a while to compile.
    Regards,
    Ban...
    Thanks. I've responded to your PM. 

    Thanks 

    Tracey 
    I've replied to your last PM as well.
    1. Still getting the "not in service" message when I ring the landline.
    2. eir Sport channels Pack still not accessible on my Sky channels
    3. Has the alleged outstanding balance on the previous account been satisfactorily and completely cleared?

    Thanks again.
    I will get back to your PM shortly.

    Thanks

    Tracey
    Thanks, Tracey. I'm aware that it's just over 25 mins til you go offline. Sounds like a lot of mix-ups are happening in eir...
    Cheers.
    I have responded to your PM.

    There is a 24-hour timeframe for a response both publically on the wall and through PM.

    Thanks

    Tracey


  • Options
    #13
    VeeEmmy
    Registered Users Posts: 278 ✭✭VeeEmmy


    eir: Tracey wrote: »
    Banished-She wrote: »
    eir: Tracey wrote: »
    Banished-She wrote: »
    eir: Tracey wrote: »
    Banished-She wrote: »
    eir: Tracey wrote: »
    Banished-She wrote: »
    PM sent.
    Cheers
    Thanks. I've responded to you. 

    Thanks 

    Tracey 
    Cheers, Tracey.
    I've just sent you an update. Still need help.... getting desperate.
    Sorry it's so late. It took a while to compile.
    Regards,
    Ban...
    Thanks. I've responded to your PM. 

    Thanks 

    Tracey 
    I've replied to your last PM as well.
    1. Still getting the "not in service" message when I ring the landline.
    2. eir Sport channels Pack still not accessible on my Sky channels
    3. Has the alleged outstanding balance on the previous account been satisfactorily and completely cleared?

    Thanks again.
    I will get back to your PM shortly.

    Thanks

    Tracey
    Thanks, Tracey. I'm aware that it's just over 25 mins til you go offline. Sounds like a lot of mix-ups are happening in eir...
    Cheers.
    I have responded to your PM.

    There is a 24-hour timeframe for a response both publically on the wall and through PM.

    Thanks

    Tracey
    Apologies if I appeared to be implying that you don't answ messages quickly! I just meant it means  I lose contact with you at 5. You are the only one who has the whole picture of what has happened in the last 27 days. 

    You have been VERY prompt and helpful since I contacted you. No complaints about you!
    It seems when we get put on to a different person or ring back at another time, all that overview is lost, despite notes left by previous reps, and things deteriorate from there.
    Cheers.


  • Options
    #14
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Banished-She wrote: »
    eir: Tracey wrote: »
    Banished-She wrote: »
    eir: Tracey wrote: »
    Banished-She wrote: »
    eir: Tracey wrote: »
    Banished-She wrote: »
    eir: Tracey wrote: »
    Banished-She wrote: »
    PM sent.
    Cheers
    Thanks. I've responded to you. 

    Thanks 

    Tracey 
    Cheers, Tracey.
    I've just sent you an update. Still need help.... getting desperate.
    Sorry it's so late. It took a while to compile.
    Regards,
    Ban...
    Thanks. I've responded to your PM. 

    Thanks 

    Tracey 
    I've replied to your last PM as well.
    1. Still getting the "not in service" message when I ring the landline.
    2. eir Sport channels Pack still not accessible on my Sky channels
    3. Has the alleged outstanding balance on the previous account been satisfactorily and completely cleared?

    Thanks again.
    I will get back to your PM shortly.

    Thanks

    Tracey
    Thanks, Tracey. I'm aware that it's just over 25 mins til you go offline. Sounds like a lot of mix-ups are happening in eir...
    Cheers.
    I have responded to your PM.

    There is a 24-hour timeframe for a response both publically on the wall and through PM.

    Thanks

    Tracey
    Apologies if I appeared to be implying that you don't answ messages quickly! I just meant it means  I lose contact with you at 5. You are the only one who has the whole picture of what has happened in the last 27 days. 

    You have been VERY prompt and helpful since I contacted you. No complaints about you!
    It seems when we get put on to a different person or ring back at another time, all that overview is lost, despite notes left by previous reps, and things deteriorate from there.
    Cheers.
    I have gotten back to you through PM.

    Thanks

    Tracey


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