Customer service?

jay1988

Hi,

I've just been on hold to your customer care team for 25 minutes being constantly asked to stay on the line as my call was important.

At 6:59 the call was answered and immediately hung up, there was definitely someone on the other end of the line as I could hear the noise of a call centre in the background.

I tried to ring back straight away but got a message saying you were now closed as it was 7 o clock.

This is a disgraceful thing to do to a customer who has been waiting so long to speak with someone, obviously all your staff cared about was getting out as quick as possible.

I was considering bundling my BB, home phone and TV with eir to go with my mobile package but now I'll be exploring other options for my mobile and keeping the rest with Sky instead.

eir: Tracey

jay1988 wrote: »

Hi,

I've just been on hold to your customer care team for 25 minutes being constantly asked to stay on the line as my call was important.

At 6:59 the call was answered and immediately hung up, there was definitely someone on the other end of the line as I could hear the noise of a call centre in the background.

I tried to ring back straight away but got a message saying you were now closed as it was 7 o clock.

This is a disgraceful thing to do to a customer who has been waiting so long to speak with someone, obviously all your staff cared about was getting out as quick as possible.

I was considering bundling my BB, home phone and TV with eir to go with my mobile package but now I'll be exploring other options for my mobile and keeping the rest with Sky instead.

Hi Jay1988,

I'm very sorry to hear this, this is not the level of customer service we as a company would like to see going on.

Would you like to PM me your full name and account number and I would gladly look into this for you?

Thanks

Tracey

jay1988

PM sent.

eir: Tracey

jay1988 wrote: »

PM sent.

I have gotten back to you through PM.

Thanks 

Tracey