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CUSTOMER SERVICE

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  • 10-01-2018 3:21pm
    #1
    necstandards
    Registered Users Posts: 190 ✭✭


    Ok so I’m very irate at this point with customer service.
     
    So I have not network coverage at my work place since joining eir about 2 months ago.
     
    Went on chat twice and told they cant do anything for me and gave me an 1800 number to call. Cant call as I don’t have network – go figure. I questioned if this 1800 was free and told its not.. so to fix my problem it will cost me to call.. the rep suggested I borrow someone’s mobile and call 1905 from that, seriously??
     
    So I called from land line, passed around to three different rep’s all asking the same information about my account, just to make sure i say who I am (like I’d be calling for fun). THEN THE CALL JUST DROPPED will I waited..
     
    So it cost me to call for nothing and I still have not network coverage.
     

    Consumer regulator I guess it the next step


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  • Options
    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    necstandards wrote: »
    Ok so I’m very irate at this point with customer service.
     
    So I have not network coverage at my work place since joining eir about 2 months ago.
     
    Went on chat twice and told they cant do anything for me and gave me an 1800 number to call. Cant call as I don’t have network – go figure. I questioned if this 1800 was free and told its not.. so to fix my problem it will cost me to call.. the rep suggested I borrow someone’s mobile and call 1905 from that, seriously??
     
    So I called from land line, passed around to three different rep’s all asking the same information about my account, just to make sure i say who I am (like I’d be calling for fun). THEN THE CALL JUST DROPPED will I waited..
     
    So it cost me to call for nothing and I still have not network coverage.
     

    Consumer regulator I guess it the next step
    Hi Necstandars,

    Would you like to PM me your full name, mobile number and pin? I would gladly help clear this up for you.

    Thanks 

    Tracey


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