Provided install date - informed they cancelled it!

Bambaata

[font=Verdana, sans-serif]Hi[/font]
[font=Verdana, sans-serif] [/font]

[font=Verdana, sans-serif]Ive been trying to get broadband setup the past few weeks (ordered 16/12). Initially told 29/12, date was set but I called a week before or so as I thought id be away and it was put back to the following week (4^th I think). I called 27/12 (I think) seeing if 29th could still be done as things changed but unfortunately it couldn’t be done but that I still had the date the following week. I was then pushed back to 10th because the guy on the desk didnt fully activate it or something. He told me there'd be no issue, saying i was guaranteed this date but I get the impression he wanted to get me off the phone saying what i wanted to hear. The next week came and I called beforehand saying I hadn’t got the text//email confirmation he noted id receive to be told that I was actually down for the 10^th! This was the third person that day I was told this by, two others told me all was good. Reason I was pout through to the third was that they were the actual technician organisers as I wanted to make sure they had my details to give me a bit of notice to meet at the house. I am now told today that this order was cancelled, that it won’t be setup today. Im at wits end with this, would appreciate if someone can do their job? I have message and email confirming today, called someone around noon and informed there was no issue that if i didn’t hear by 15:30 to call again. Called at 15:30 to be informed by the 5366550 number people that this was cancelled. On hold since the trying to see what the hell is going on![/font]

eir: Tracey

Bambaata wrote: »

[font=Verdana, sans-serif]Hi[/font]
[font=Verdana, sans-serif] [/font]

[font=Verdana, sans-serif]Ive been trying to get broadband setup the past few weeks (ordered 16/12). Initially told 29/12, date was set but I called a week before or so as I thought id be away and it was put back to the following week (4^th I think). I called 27/12 (I think) seeing if 29th could still be done as things changed but unfortunately it couldn’t be done but that I still had the date the following week. I was then pushed back to 10th because the guy on the desk didnt fully activate it or something. He told me there'd be no issue, saying i was guaranteed this date but I get the impression he wanted to get me off the phone saying what i wanted to hear. The next week came and I called beforehand saying I hadn’t got the text//email confirmation he noted id receive to be told that I was actually down for the 10^th! This was the third person that day I was told this by, two others told me all was good. Reason I was pout through to the third was that they were the actual technician organisers as I wanted to make sure they had my details to give me a bit of notice to meet at the house. I am now told today that this order was cancelled, that it won’t be setup today. Im at wits end with this, would appreciate if someone can do their job? I have message and email confirming today, called someone around noon and informed there was no issue that if i didn’t hear by 15:30 to call again. Called at 15:30 to be informed by the 5366550 number people that this was cancelled. On hold since the trying to see what the hell is going on![/font]

Hi Bambaata,

I'm sorry to hear of the issues you've been having with the order. 

Feel free to PM me your full name and account number and I would be happy to clear this up for you.

Thanks

Tracey