365 online down again

stronglikebull

Hi,
Can't log into 365online again today.  It keeps giving the following error
"We are unable to process your request at this time, please try again later."

Bank of Ireland: Darren

stronglikebull wrote: »

Hi,
Can't log into 365online again today.  It keeps giving the following error
"We are unable to process your request at this time, please try again later."

Hi there,

Thanks for getting in touch with us here.

Can I ask if this is happening when you try to log in on both the main website and the mobile App? Also if you could confirm what browser you are using when attempting to log in?

Thanks again,
Darren.

pjmn

Is 365 down at the moment - keep getting this....

We are unable to process your request at this time, please try again later.
Alternatively, if you would like to access your accounts via 365 phone, please call;

• Republic of Ireland: 0818 365 365     or     01 404 4000
  
• Great Britain / Northern Ireland: 0345 7 365 555
  
• Outside these locations: + 353 1 404 4000
  

[*]
Opening Hours:
ROI: 8am to Midnight, Monday to Friday or 9am to 6pm on Saturdays, Sundays and Public Holidays.
NI/GB: 8am to 8pm Monday to Friday, 9am to 5pm Saturdays, 10am to 5pm Bank and Public Holidays. Closed Sundays.

bennyl10

pjmn wrote: »

Is 365 down at the moment - keep getting this....

We are unable to process your request at this time, please try again later.
Alternatively, if you would like to access your accounts via 365 phone, please call;

• Republic of Ireland: 0818 365 365     or     01 404 4000
  
• Great Britain / Northern Ireland: 0345 7 365 555
  
• Outside these locations: + 353 1 404 4000
  

[*]
Opening Hours:
ROI: 8am to Midnight, Monday to Friday or 9am to 6pm on Saturdays, Sundays and Public Holidays.
NI/GB: 8am to 8pm Monday to Friday, 9am to 5pm Saturdays, 10am to 5pm Bank and Public Holidays. Closed Sundays.

Same as..

Down again?!

kunst nugget

Can't access it on phone or website either.

ninebeanrows

Widespread issue - not good timing when your brother is asking for 20€ for his big night

michaelhinds

This is happening for me since 16:00. New private window in Chrome.

Lux23

Happening on phone and PC - Chrome on the PC.

Ally Dick

Not a browser problem. Seems to be bigger than that. ZIMS region must have been taken down

tuisginideach

Glad to see others are having the same problem ... happening since c15.45

sadie9

Yes looks like no one can get in. I tried Internet Explorer too so it's not just Chrome. 

kunst nugget

Got in on the app about 10 minutes ago.

tuisginideach

Still not available online

PennyWise11

I can't believe that there is still no response to this issue from any of the BoI Representatives

PennyWise11

Just noticed that the first post in this thread was entered on 13th January.

Darren at Bank of Ireland responded TWO DAYS later.


What happened to the "6 hours Response Time" ????

tuisginideach

PennyWise11 wrote: »

I can't believe that there is still no response to this issue from any of the BoI Representatives

It's Friday afternoon - and it's a bank - I don't have any high expectations.  I was in a local branch at 3 pm today as the 'general assistant' floating around explained to a man in his 80s that the cashiers only work til 12.30 now - Card only after that! We, the taxpayers, bailed out the banks but the banks still call the shots - every time (including Friday afternoons!)

Hellrazer

I pay them 50 euros a quarter for this!!!!
Absolute joke at this stage.

Ally Dick

I hope their Indian offshore team are still there to fix it. It's half past midnight in Delhi now!

Bank of Ireland: Kareana

Hi All,

Thanks for your post here on Boards.

We apologies for any inconvenience caused. 

Thank you for your patience.

Our system are now operating as normal. 

Thanks again,

Kareana

 

Dan Jaman

Is 365online down again?
Tried two browsers and it's not even loading - times out or non-responsive.
Gets the main BoI page ok, but even from that, trying to log into 365online, it fails.

Dan Jaman

Dan Jaman wrote: »

Is 365online down again?
Tried two browsers and it's not even loading - times out or non-responsive.
Gets the main BoI page ok, but even from that, trying to log into 365online, it fails.

Replying to myself, but some others may find it useful.
Because of terrible 4G download speeds, I'd changed my 3 APN to 3broadband.ie and it was flying along - but it seems that this causes an issue with the BoI's servers somewhere along the line.
Changed back on to APN of 3ireland.ie and it's accessing Banking 365 perfectly fine now.