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eir: Thomas

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

Hello Thomas,

I received the PM you sent today (Monday 29th Jan) and I have now sent you a follow-up PM for your attention this evening. 

After you have studied my reply, please let me know where things stand on all outstanding issues as soon as you are back in the office.

Regards, 
Peter

I have replied to your PM.

Thanks

Thomas

Hi Thomas,
I just sent you a PM in response with some additional points.
Please take a close look and revert back to me when you get a moment.
Regards,
Peter

I have replied to your PM.

Thanks

Thomas

AwaitYourReply

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

Hello Thomas,

I received the PM you sent today (Monday 29th Jan) and I have now sent you a follow-up PM for your attention this evening. 

After you have studied my reply, please let me know where things stand on all outstanding issues as soon as you are back in the office.

Regards, 
Peter

I have replied to your PM.

Thanks

Thomas

Hi Thomas,
I just sent you a PM in response with some additional points.
Please take a close look and revert back to me when you get a moment.
Regards,
Peter

I have replied to your PM.

Thanks

Thomas

Ok - And I have responded to your PM
Regards,
Peter

eir: Thomas

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

Hello Thomas,

I received the PM you sent today (Monday 29th Jan) and I have now sent you a follow-up PM for your attention this evening. 

After you have studied my reply, please let me know where things stand on all outstanding issues as soon as you are back in the office.

Regards, 
Peter

I have replied to your PM.

Thanks

Thomas

Hi Thomas,
I just sent you a PM in response with some additional points.
Please take a close look and revert back to me when you get a moment.
Regards,
Peter

I have replied to your PM.

Thanks

Thomas

Ok - And I have responded to your PM
Regards,
Peter

I have replied to your PM.

Thanks

Thomas

AwaitYourReply

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

Hello Thomas,

I received the PM you sent today (Monday 29th Jan) and I have now sent you a follow-up PM for your attention this evening. 

After you have studied my reply, please let me know where things stand on all outstanding issues as soon as you are back in the office.

Regards, 
Peter

I have replied to your PM.

Thanks

Thomas

Hi Thomas,
I just sent you a PM in response with some additional points.
Please take a close look and revert back to me when you get a moment.
Regards,
Peter

I have replied to your PM.

Thanks

Thomas

Ok - And I have responded to your PM
Regards,
Peter

I have replied to your PM.

Thanks

Thomas

Hello Thomas,
I acknowledge receipt of your latest PM and have sent you a further response.
Regards,
Peter

eir: Thomas

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

Hello Thomas,

I received the PM you sent today (Monday 29th Jan) and I have now sent you a follow-up PM for your attention this evening. 

After you have studied my reply, please let me know where things stand on all outstanding issues as soon as you are back in the office.

Regards, 
Peter

I have replied to your PM.

Thanks

Thomas

Hi Thomas,
I just sent you a PM in response with some additional points.
Please take a close look and revert back to me when you get a moment.
Regards,
Peter

I have replied to your PM.

Thanks

Thomas

Ok - And I have responded to your PM
Regards,
Peter

I have replied to your PM.

Thanks

Thomas

Hello Thomas,
I acknowledge receipt of your latest PM and have sent you a further response.
Regards,
Peter

A response has been sent.

Thanks

Thomas

AwaitYourReply

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

Hello Thomas,

I received the PM you sent today (Monday 29th Jan) and I have now sent you a follow-up PM for your attention this evening. 

After you have studied my reply, please let me know where things stand on all outstanding issues as soon as you are back in the office.

Regards, 
Peter

I have replied to your PM.

Thanks

Thomas

Hi Thomas,
I just sent you a PM in response with some additional points.
Please take a close look and revert back to me when you get a moment.
Regards,
Peter

I have replied to your PM.

Thanks

Thomas

Ok - And I have responded to your PM
Regards,
Peter

I have replied to your PM.

Thanks

Thomas

Hello Thomas,
I acknowledge receipt of your latest PM and have sent you a further response.
Regards,
Peter

A response has been sent.

Thanks

Thomas

Hi Thomas,
I've just responded to your PM with a follow-up PM, for your reference.
Regards,
Peter

eir: Thomas

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

Hello Thomas,

I received the PM you sent today (Monday 29th Jan) and I have now sent you a follow-up PM for your attention this evening. 

After you have studied my reply, please let me know where things stand on all outstanding issues as soon as you are back in the office.

Regards, 
Peter

I have replied to your PM.

Thanks

Thomas

Hi Thomas,
I just sent you a PM in response with some additional points.
Please take a close look and revert back to me when you get a moment.
Regards,
Peter

I have replied to your PM.

Thanks

Thomas

Ok - And I have responded to your PM
Regards,
Peter

I have replied to your PM.

Thanks

Thomas

Hello Thomas,
I acknowledge receipt of your latest PM and have sent you a further response.
Regards,
Peter

A response has been sent.

Thanks

Thomas

Hi Thomas,
I've just responded to your PM with a follow-up PM, for your reference.
Regards,
Peter

I have responded in a PM.

Thanks

Thomas

AwaitYourReply

Hi Thomas,
I received your latest PM and responded by a further PM. 
Regards,
Peter

eir: Thomas

AwaitYourReply wrote: »

Hi Thomas,
I received your latest PM and responded by a further PM. 
Regards,
Peter

I will get back to your PM shortly.

Thanks

Thomas

AwaitYourReply

Hello Thomas,

I hope you are keeping well.

Following on from our previous communications, I've just sent you a follow-up PM and I've also included the relevant account name & account number on the PM, for your reference. 

Please review the latest PM dated 05-Mar-18 as there is an unexpected problem which I've outlined in the PM sent across.

I would appreciate if you could follow up on the outstanding issue referenced in my PM with the appropriate dept./team on our behalf as a matter of urgency.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

eir: Thomas

AwaitYourReply wrote: »

Hello Thomas,

I hope you are keeping well.

Following on from our previous communications, I've just sent you a follow-up PM and I've also included the relevant account name & account number on the PM, for your reference. 

Please review the latest PM dated 05-Mar-18 as there is an unexpected problem which I've outlined in the PM sent across.

I would appreciate if you could follow up on the outstanding issue referenced in my PM with the appropriate dept./team on our behalf as a matter of urgency.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

I have responded to your PM.

Thanks

Thomas

AwaitYourReply

eir: Thomas wrote: »

AwaitYourReply wrote: »

Hello Thomas,

I hope you are keeping well.

Following on from our previous communications, I've just sent you a follow-up PM and I've also included the relevant account name & account number on the PM, for your reference. 

Please review the latest PM dated 05-Mar-18 as there is an unexpected problem which I've outlined in the PM sent across.

I would appreciate if you could follow up on the outstanding issue referenced in my PM with the appropriate dept./team on our behalf as a matter of urgency.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

I have responded to your PM.

Thanks

Thomas

Hello Thomas,

Thank you for responding to my PM this morning.

I have just sent you a follow-up PM this afternoon requesting further clarification.

I look forward to your advice regarding same in due course. 

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

eir: Thomas

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

Hello Thomas,

I hope you are keeping well.

Following on from our previous communications, I've just sent you a follow-up PM and I've also included the relevant account name & account number on the PM, for your reference. 

Please review the latest PM dated 05-Mar-18 as there is an unexpected problem which I've outlined in the PM sent across.

I would appreciate if you could follow up on the outstanding issue referenced in my PM with the appropriate dept./team on our behalf as a matter of urgency.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

I have responded to your PM.

Thanks

Thomas

Hello Thomas,

Thank you for responding to my PM this morning.

I have just sent you a follow-up PM this afternoon requesting further clarification.

I look forward to your advice regarding same in due course. 

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

I will get back to your reply shortly.

Thanks

Thomas

AwaitYourReply

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

Hello Thomas,

I hope you are keeping well.

Following on from our previous communications, I've just sent you a follow-up PM and I've also included the relevant account name & account number on the PM, for your reference. 

Please review the latest PM dated 05-Mar-18 as there is an unexpected problem which I've outlined in the PM sent across.

I would appreciate if you could follow up on the outstanding issue referenced in my PM with the appropriate dept./team on our behalf as a matter of urgency.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

I have responded to your PM.

Thanks

Thomas

Hello Thomas,

Thank you for responding to my PM this morning.

I have just sent you a follow-up PM this afternoon requesting further clarification.

I look forward to your advice regarding same in due course. 

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

I will get back to your reply shortly.

Thanks

Thomas

Hi Thomas,

The only reason I requested further clarification was because you advised in your previous PM that the changes have now been made in terms of a reversal of the incorrect charges and also the application of the credit amount originally indicated although; it would still appear to be reflecting an incorrect total bill amount owed when I log in to review the dashboard on "MyEir" this evening. 

Perhaps there is a time-lag before any such amendments are updated on the systems? - Can you indicate if this is the case and when such changes should update on the systems? 

I would hope that the incorrect total bill amount will not be debited from the nominated bank account on 14th March next when the direct debit is due to be taken as this would be extremely inconvenient at this time.

I will await further clarification back from you regarding the expected timing of those corrections that are due to hit the account.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)


  

eir: Thomas

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

Hello Thomas,

I hope you are keeping well.

Following on from our previous communications, I've just sent you a follow-up PM and I've also included the relevant account name & account number on the PM, for your reference. 

Please review the latest PM dated 05-Mar-18 as there is an unexpected problem which I've outlined in the PM sent across.

I would appreciate if you could follow up on the outstanding issue referenced in my PM with the appropriate dept./team on our behalf as a matter of urgency.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

I have responded to your PM.

Thanks

Thomas

Hello Thomas,

Thank you for responding to my PM this morning.

I have just sent you a follow-up PM this afternoon requesting further clarification.

I look forward to your advice regarding same in due course. 

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

II will get back to your reply shortly.

Thanks

Thomas

Hi Thomas,

The only reason I requested further clarification was because you advised in your previous PM that the changes have now been made in terms of a reversal of the incorrect charges and also the application of the credit amount originally indicated although; it would still appear to be reflecting an incorrect total bill amount owed when I log in to review the dashboard on "MyEir" this evening. 

Perhaps there is a time-lag before any such amendments are updated on the systems? - Can you indicate if this is the case and when such changes should update on the systems? 

I would hope that the incorrect total bill amount will not be debited from the nominated bank account on 14th March next when the direct debit is due to be taken as this would be extremely inconvenient at this time.

I will await further clarification back from you regarding the expected timing of those corrections that are due to hit the account.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)


  

I have responded to your PM.

Thanks

Thomas

AwaitYourReply

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

Hello Thomas,

I hope you are keeping well.

Following on from our previous communications, I've just sent you a follow-up PM and I've also included the relevant account name & account number on the PM, for your reference. 

Please review the latest PM dated 05-Mar-18 as there is an unexpected problem which I've outlined in the PM sent across.

I would appreciate if you could follow up on the outstanding issue referenced in my PM with the appropriate dept./team on our behalf as a matter of urgency.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

I have responded to your PM.

Thanks

Thomas

Hello Thomas,

Thank you for responding to my PM this morning.

I have just sent you a follow-up PM this afternoon requesting further clarification.

I look forward to your advice regarding same in due course. 

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

II will get back to your reply shortly.

Thanks

Thomas

Hi Thomas,

The only reason I requested further clarification was because you advised in your previous PM that the changes have now been made in terms of a reversal of the incorrect charges and also the application of the credit amount originally indicated although; it would still appear to be reflecting an incorrect total bill amount owed when I log in to review the dashboard on "MyEir" this evening. 

Perhaps there is a time-lag before any such amendments are updated on the systems? - Can you indicate if this is the case and when such changes should update on the systems? 

I would hope that the incorrect total bill amount will not be debited from the nominated bank account on 14th March next when the direct debit is due to be taken as this would be extremely inconvenient at this time.

I will await further clarification back from you regarding the expected timing of those corrections that are due to hit the account.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)


  

I have responded to your PM.

Thanks

Thomas

Hi Thomas,

I received your PM sent this morning.

I've now sent you a follow-up PM in response and the account number is included in the closing signature of the PM sent.

I look forward to your follow-up reply in due course.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

AwaitYourReply

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

Hello Thomas,

I hope you are keeping well.

Following on from our previous communications, I've just sent you a follow-up PM and I've also included the relevant account name & account number on the PM, for your reference. 

Please review the latest PM dated 05-Mar-18 as there is an unexpected problem which I've outlined in the PM sent across.

I would appreciate if you could follow up on the outstanding issue referenced in my PM with the appropriate dept./team on our behalf as a matter of urgency.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

I have responded to your PM.

Thanks

Thomas

Hello Thomas,

Thank you for responding to my PM this morning.

I have just sent you a follow-up PM this afternoon requesting further clarification.

I look forward to your advice regarding same in due course. 

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

II will get back to your reply shortly.

Thanks

Thomas

Hi Thomas,

The only reason I requested further clarification was because you advised in your previous PM that the changes have now been made in terms of a reversal of the incorrect charges and also the application of the credit amount originally indicated although; it would still appear to be reflecting an incorrect total bill amount owed when I log in to review the dashboard on "MyEir" this evening. 

Perhaps there is a time-lag before any such amendments are updated on the systems? - Can you indicate if this is the case and when such changes should update on the systems? 

I would hope that the incorrect total bill amount will not be debited from the nominated bank account on 14th March next when the direct debit is due to be taken as this would be extremely inconvenient at this time.

I will await further clarification back from you regarding the expected timing of those corrections that are due to hit the account.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)


  

I have responded to your PM.

Thanks

Thomas

Hi Thomas,

I received your PM sent this morning.

I've now sent you a follow-up PM in response and the account number is included in the closing signature of the PM sent.

I look forward to your follow-up reply in due course.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

eir: Thomas

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

Hello Thomas,

I hope you are keeping well.

Following on from our previous communications, I've just sent you a follow-up PM and I've also included the relevant account name & account number on the PM, for your reference. 

Please review the latest PM dated 05-Mar-18 as there is an unexpected problem which I've outlined in the PM sent across.

I would appreciate if you could follow up on the outstanding issue referenced in my PM with the appropriate dept./team on our behalf as a matter of urgency.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

I have responded to your PM.

Thanks

Thomas

Hello Thomas,

Thank you for responding to my PM this morning.

I have just sent you a follow-up PM this afternoon requesting further clarification.

I look forward to your advice regarding same in due course. 

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

II will get back to your reply shortly.

Thanks

Thomas

Hi Thomas,

The only reason I requested further clarification was because you advised in your previous PM that the changes have now been made in terms of a reversal of the incorrect charges and also the application of the credit amount originally indicated although; it would still appear to be reflecting an incorrect total bill amount owed when I log in to review the dashboard on "MyEir" this evening. 

Perhaps there is a time-lag before any such amendments are updated on the systems? - Can you indicate if this is the case and when such changes should update on the systems? 

I would hope that the incorrect total bill amount will not be debited from the nominated bank account on 14th March next when the direct debit is due to be taken as this would be extremely inconvenient at this time.

I will await further clarification back from you regarding the expected timing of those corrections that are due to hit the account.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)


  

I have responded to your PM.

Thanks

Thomas

Hi Thomas,

I received your PM sent this morning.

I've now sent you a follow-up PM in response and the account number is included in the closing signature of the PM sent.

I look forward to your follow-up reply in due course.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

I have responded to your PM.

Thanks

Thomas

AwaitYourReply

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

Hello Thomas,

I hope you are keeping well.

Following on from our previous communications, I've just sent you a follow-up PM and I've also included the relevant account name & account number on the PM, for your reference. 

Please review the latest PM dated 05-Mar-18 as there is an unexpected problem which I've outlined in the PM sent across.

I would appreciate if you could follow up on the outstanding issue referenced in my PM with the appropriate dept./team on our behalf as a matter of urgency.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

I have responded to your PM.

Thanks

Thomas

Hello Thomas,

Thank you for responding to my PM this morning.

I have just sent you a follow-up PM this afternoon requesting further clarification.

I look forward to your advice regarding same in due course. 

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

II will get back to your reply shortly.

Thanks

Thomas

Hi Thomas,

The only reason I requested further clarification was because you advised in your previous PM that the changes have now been made in terms of a reversal of the incorrect charges and also the application of the credit amount originally indicated although; it would still appear to be reflecting an incorrect total bill amount owed when I log in to review the dashboard on "MyEir" this evening. 

Perhaps there is a time-lag before any such amendments are updated on the systems? - Can you indicate if this is the case and when such changes should update on the systems? 

I would hope that the incorrect total bill amount will not be debited from the nominated bank account on 14th March next when the direct debit is due to be taken as this would be extremely inconvenient at this time.

I will await further clarification back from you regarding the expected timing of those corrections that are due to hit the account.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)


  

I have responded to your PM.

Thanks

Thomas

Hi Thomas,

I received your PM sent this morning.

I've now sent you a follow-up PM in response and the account number is included in the closing signature of the PM sent.

I look forward to your follow-up reply in due course.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

I have responded to your PM.

Thanks

Thomas

Hi Thomas,

I received your PM sent this morning and I've since responded with a follow-up PM reply.

Thank you.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

eir: Thomas

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

Hello Thomas,

I hope you are keeping well.

Following on from our previous communications, I've just sent you a follow-up PM and I've also included the relevant account name & account number on the PM, for your reference. 

Please review the latest PM dated 05-Mar-18 as there is an unexpected problem which I've outlined in the PM sent across.

I would appreciate if you could follow up on the outstanding issue referenced in my PM with the appropriate dept./team on our behalf as a matter of urgency.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

I have responded to your PM.

Thanks

Thomas

Hello Thomas,

Thank you for responding to my PM this morning.

I have just sent you a follow-up PM this afternoon requesting further clarification.

I look forward to your advice regarding same in due course. 

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

II will get back to your reply shortly.

Thanks

Thomas

Hi Thomas,

The only reason I requested further clarification was because you advised in your previous PM that the changes have now been made in terms of a reversal of the incorrect charges and also the application of the credit amount originally indicated although; it would still appear to be reflecting an incorrect total bill amount owed when I log in to review the dashboard on "MyEir" this evening. 

Perhaps there is a time-lag before any such amendments are updated on the systems? - Can you indicate if this is the case and when such changes should update on the systems? 

I would hope that the incorrect total bill amount will not be debited from the nominated bank account on 14th March next when the direct debit is due to be taken as this would be extremely inconvenient at this time.

I will await further clarification back from you regarding the expected timing of those corrections that are due to hit the account.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)


  

I have responded to your PM.

Thanks

Thomas

Hi Thomas,

I received your PM sent this morning.

I've now sent you a follow-up PM in response and the account number is included in the closing signature of the PM sent.

I look forward to your follow-up reply in due course.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

I have responded to your PM.

Thanks

Thomas

Hi Thomas,

I received your PM sent this morning and I've since responded with a follow-up PM reply.

Thank you.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

I have responded to your PM.

Thanks

Thomas

AwaitYourReply

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

Hello Thomas,

I hope you are keeping well.

Following on from our previous communications, I've just sent you a follow-up PM and I've also included the relevant account name & account number on the PM, for your reference. 

Please review the latest PM dated 05-Mar-18 as there is an unexpected problem which I've outlined in the PM sent across.

I would appreciate if you could follow up on the outstanding issue referenced in my PM with the appropriate dept./team on our behalf as a matter of urgency.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

I have responded to your PM.

Thanks

Thomas

Hello Thomas,

Thank you for responding to my PM this morning.

I have just sent you a follow-up PM this afternoon requesting further clarification.

I look forward to your advice regarding same in due course. 

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

II will get back to your reply shortly.

Thanks

Thomas

Hi Thomas,

The only reason I requested further clarification was because you advised in your previous PM that the changes have now been made in terms of a reversal of the incorrect charges and also the application of the credit amount originally indicated although; it would still appear to be reflecting an incorrect total bill amount owed when I log in to review the dashboard on "MyEir" this evening. 

Perhaps there is a time-lag before any such amendments are updated on the systems? - Can you indicate if this is the case and when such changes should update on the systems? 

I would hope that the incorrect total bill amount will not be debited from the nominated bank account on 14th March next when the direct debit is due to be taken as this would be extremely inconvenient at this time.

I will await further clarification back from you regarding the expected timing of those corrections that are due to hit the account.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)


  

I have responded to your PM.

Thanks

Thomas

Hi Thomas,

I received your PM sent this morning.

I've now sent you a follow-up PM in response and the account number is included in the closing signature of the PM sent.

I look forward to your follow-up reply in due course.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

I have responded to your PM.

Thanks

Thomas

Hi Thomas,

I received your PM sent this morning and I've since responded with a follow-up PM reply.

Thank you.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

I have responded to your PM.

Thanks

Thomas

Hi Thomas,

Just sent you a PM a moment ago expressing my concern that the system has still not removed the incorrect charge. 
Please follow up again as if the incorrect charge was removed with immediate effect back on 05/03/2018, the system should have reflected the changes by now as it's been 4 business days at this stage. 

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder) 

eir: Thomas

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

Hello Thomas,

I hope you are keeping well.

Following on from our previous communications, I've just sent you a follow-up PM and I've also included the relevant account name & account number on the PM, for your reference. 

Please review the latest PM dated 05-Mar-18 as there is an unexpected problem which I've outlined in the PM sent across.

I would appreciate if you could follow up on the outstanding issue referenced in my PM with the appropriate dept./team on our behalf as a matter of urgency.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

I have responded to your PM.

Thanks

Thomas

Hello Thomas,

Thank you for responding to my PM this morning.

I have just sent you a follow-up PM this afternoon requesting further clarification.

I look forward to your advice regarding same in due course. 

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

II will get back to your reply shortly.

Thanks

Thomas

Hi Thomas,

The only reason I requested further clarification was because you advised in your previous PM that the changes have now been made in terms of a reversal of the incorrect charges and also the application of the credit amount originally indicated although; it would still appear to be reflecting an incorrect total bill amount owed when I log in to review the dashboard on "MyEir" this evening. 

Perhaps there is a time-lag before any such amendments are updated on the systems? - Can you indicate if this is the case and when such changes should update on the systems? 

I would hope that the incorrect total bill amount will not be debited from the nominated bank account on 14th March next when the direct debit is due to be taken as this would be extremely inconvenient at this time.

I will await further clarification back from you regarding the expected timing of those corrections that are due to hit the account.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)


  

I have responded to your PM.

Thanks

Thomas

Hi Thomas,

I received your PM sent this morning.

I've now sent you a follow-up PM in response and the account number is included in the closing signature of the PM sent.

I look forward to your follow-up reply in due course.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

I have responded to your PM.

Thanks

Thomas

Hi Thomas,

I received your PM sent this morning and I've since responded with a follow-up PM reply.

Thank you.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

I have responded to your PM.

Thanks

Thomas

Hi Thomas,

Just sent you a PM a moment ago expressing my concern that the system has still not removed the incorrect charge. 
Please follow up again as if the incorrect charge was removed with immediate effect back on 05/03/2018, the system should have reflected the changes by now as it's been 4 business days at this stage. 

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder) 

I have received your PM and I will reply shortly.

Thanks

Thomas

AwaitYourReply

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

eir: Thomas wrote: »

AwaitYourReply wrote: »

Hello Thomas,

I hope you are keeping well.

Following on from our previous communications, I've just sent you a follow-up PM and I've also included the relevant account name & account number on the PM, for your reference. 

Please review the latest PM dated 05-Mar-18 as there is an unexpected problem which I've outlined in the PM sent across.

I would appreciate if you could follow up on the outstanding issue referenced in my PM with the appropriate dept./team on our behalf as a matter of urgency.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

I have responded to your PM.

Thanks

Thomas

Hello Thomas,

Thank you for responding to my PM this morning.

I have just sent you a follow-up PM this afternoon requesting further clarification.

I look forward to your advice regarding same in due course. 

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

II will get back to your reply shortly.

Thanks

Thomas

Hi Thomas,

The only reason I requested further clarification was because you advised in your previous PM that the changes have now been made in terms of a reversal of the incorrect charges and also the application of the credit amount originally indicated although; it would still appear to be reflecting an incorrect total bill amount owed when I log in to review the dashboard on "MyEir" this evening. 

Perhaps there is a time-lag before any such amendments are updated on the systems? - Can you indicate if this is the case and when such changes should update on the systems? 

I would hope that the incorrect total bill amount will not be debited from the nominated bank account on 14th March next when the direct debit is due to be taken as this would be extremely inconvenient at this time.

I will await further clarification back from you regarding the expected timing of those corrections that are due to hit the account.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)


  

I have responded to your PM.

Thanks

Thomas

Hi Thomas,

I received your PM sent this morning.

I've now sent you a follow-up PM in response and the account number is included in the closing signature of the PM sent.

I look forward to your follow-up reply in due course.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

I have responded to your PM.

Thanks

Thomas

Hi Thomas,

I received your PM sent this morning and I've since responded with a follow-up PM reply.

Thank you.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

I have responded to your PM.

Thanks

Thomas

Hi Thomas,

Just sent you a PM a moment ago expressing my concern that the system has still not removed the incorrect charge. 
Please follow up again as if the incorrect charge was removed with immediate effect back on 05/03/2018, the system should have reflected the changes by now as it's been 4 business days at this stage. 

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder) 

I have received your PM and I will reply shortly.

Thanks

Thomas

Ok Thomas
I look forward to all of the outstanding issues being fully resolved in due course. 
Have a nice weekend.
Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder) 

AwaitYourReply

Good morning Thomas,

I've just sent you a PM and I would like you to follow-up on this latest ongoing billing problem as a matter of urgency.

Please update me on when exactly this problem should actually be fixed as it's been flagged well in advance. 

I really need it sorted before this Wednesday 14th March direct debit is taken.


Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder) 

eir: Tracey

AwaitYourReply wrote: »

Good morning Thomas,

I've just sent you a PM and I would like you to follow-up on this latest ongoing billing problem as a matter of urgency.

Please update me on when exactly this problem should actually be fixed as it's been flagged well in advance. 

I really need it sorted before this Wednesday 14th March direct debit is taken.


Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder) 

Hi AwaitYourReply, 

Thomas is not in today I'm afraid, 

I have sent you a PM there. 

Thanks 

Tracey 

AwaitYourReply

eir: Tracey wrote: »

AwaitYourReply wrote: »

Good morning Thomas,

I've just sent you a PM and I would like you to follow-up on this latest ongoing billing problem as a matter of urgency.

Please update me on when exactly this problem should actually be fixed as it's been flagged well in advance. 

I really need it sorted before this Wednesday 14th March direct debit is taken.


Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder) 

Hi AwaitYourReply, 

Thomas is not in today I'm afraid, 

I have sent you a PM there. 

Thanks 

Tracey 

Hello Tracey,

I received your PM

I have also sent you a follow-up PM a moment ago.

Please review same.

Thank you.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder) 

eir: Tracey

AwaitYourReply wrote: »

eir: Tracey wrote: »

AwaitYourReply wrote: »

Good morning Thomas,

I've just sent you a PM and I would like you to follow-up on this latest ongoing billing problem as a matter of urgency.

Please update me on when exactly this problem should actually be fixed as it's been flagged well in advance. 

I really need it sorted before this Wednesday 14th March direct debit is taken.


Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder) 

Hi AwaitYourReply, 

Thomas is not in today I'm afraid, 

I have sent you a PM there. 

Thanks 

Tracey 

Hello Tracey,

I received your PM

I have also sent you a follow-up PM a moment ago.

Please review same.

Thank you.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder) 

Thanks. 

I've responded to your PM.

Thanks 

Tracey 

AwaitYourReply

eir: Tracey wrote: »

AwaitYourReply wrote: »

eir: Tracey wrote: »

AwaitYourReply wrote: »

Good morning Thomas,

I've just sent you a PM and I would like you to follow-up on this latest ongoing billing problem as a matter of urgency.

Please update me on when exactly this problem should actually be fixed as it's been flagged well in advance. 

I really need it sorted before this Wednesday 14th March direct debit is taken.


Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder) 

Hi AwaitYourReply, 

Thomas is not in today I'm afraid, 

I have sent you a PM there. 

Thanks 

Tracey 

Hello Tracey,

I received your PM

I have also sent you a follow-up PM a moment ago.

Please review same.

Thank you.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder) 

Thanks. 

I've responded to your PM.

Thanks 

Tracey 

Hi Tracey
I received your PM sent this morning.
I've just sent you another PM in response, for your reference this afternoon.
Please review same as soon as possible.
Thank you.
Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

eir: Tracey

AwaitYourReply wrote: »

eir: Tracey wrote: »

AwaitYourReply wrote: »

eir: Tracey wrote: »

AwaitYourReply wrote: »

Good morning Thomas,

I've just sent you a PM and I would like you to follow-up on this latest ongoing billing problem as a matter of urgency.

Please update me on when exactly this problem should actually be fixed as it's been flagged well in advance. 

I really need it sorted before this Wednesday 14th March direct debit is taken.


Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder) 

Hi AwaitYourReply, 

Thomas is not in today I'm afraid, 

I have sent you a PM there. 

Thanks 

Tracey 

Hello Tracey,

I received your PM

I have also sent you a follow-up PM a moment ago.

Please review same.

Thank you.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder) 

Thanks. 

I've responded to your PM.

Thanks 

Tracey 

Hi Tracey
I received your PM sent this morning.
I've just sent you another PM in response, for your reference this afternoon.
Please review same as soon as possible.
Thank you.
Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

Thanks. 

I've responded to your PM. 

Thanks 

Tracey 

AwaitYourReply

eir: Tracey wrote: »

AwaitYourReply wrote: »

eir: Tracey wrote: »

AwaitYourReply wrote: »

eir: Tracey wrote: »

AwaitYourReply wrote: »

Good morning Thomas,

I've just sent you a PM and I would like you to follow-up on this latest ongoing billing problem as a matter of urgency.

Please update me on when exactly this problem should actually be fixed as it's been flagged well in advance. 

I really need it sorted before this Wednesday 14th March direct debit is taken.


Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder) 

Hi AwaitYourReply, 

Thomas is not in today I'm afraid, 

I have sent you a PM there. 

Thanks 

Tracey 

Hello Tracey,

I received your PM

I have also sent you a follow-up PM a moment ago.

Please review same.

Thank you.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder) 

Thanks. 

I've responded to your PM.

Thanks 

Tracey 

Hi Tracey
I received your PM sent this morning.
I've just sent you another PM in response, for your reference this afternoon.
Please review same as soon as possible.
Thank you.
Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)

Thanks. 

I've responded to your PM. 

Thanks 

Tracey 

Hi Tracey,

I've since responded to the PM you sent on Wednesday morning.

Please review my latest PM which contains some follow-up queries when you are back into the office.

Regards,
Peter
on behalf of: Mary O'Sullivan (Account Holder)