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Mobile offer taken down/unable to complete order

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  • 16-01-2018 5:23pm
    #1
    CramCycle
    Moderators, Sports Moderators Posts: 24,940 Mod ✭✭✭✭


    I was trying to purchase a Samsun S8 plus for the last two days but the order would not complete online. I rang up customer sales today and the offer I was looking at came down today. The person in sales told me that offer was never available to me unless I had landline and broadband but it was on my account, it just would not complete.

    The deal was the Select15, for 25euro for 12 months and 55euro after that. IS there a reason it would show up as a possibility but then not actually be available.

    Regards


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  • Options
    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    CramCycle wrote: »
    I was trying to purchase a Samsun S8 plus for the last two days but the order would not complete online. I rang up customer sales today and the offer I was looking at came down today. The person in sales told me that offer was never available to me unless I had landline and broadband but it was on my account, it just would not complete.

    The deal was the Select15, for 25euro for 12 months and 55euro after that. IS there a reason it would show up as a possibility but then not actually be available.

    Regards
    Hi CramCycle,

    I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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