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Switched to Eir - Still being charged by old provider

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  • 16-01-2018 8:22pm
    #1
    rebellad
    Registered Users Posts: 227 ✭✭


    [font=Arial, sans-serif]I signed up to an eir phone and broadband bundle back in Septemebr 2017. My uinderstanding was that Eir were responsible for handling the changeover from my original provider and the cancelling of the services from them. However on checking my old providers bills I am, still being charged for the phoneline part while the broadband has been cancelled. Can someone explain why this has happened?[/font]


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    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    rebellad wrote: »
    [font=Arial, sans-serif]I signed up to an eir phone and broadband bundle back in Septemebr 2017. My uinderstanding was that Eir were responsible for handling the changeover from my original provider and the cancelling of the services from them. However on checking my old providers bills I am, still being charged for the phoneline part while the broadband has been cancelled. Can someone explain why this has happened?[/font]
    Hi rebellad,

    I'm very sorry to hear about the issues you've been having with your account and I apologize for any inconvenience caused.
     
    Please feel free to PM me your full name and account number, I would be happy to clear this up for you.
     
    Thanks
     

    Thomas


  • Options
    #3
    mkov
    Closed Accounts Posts: 68 ✭✭mkov


    deleted - I was wrong :)


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    #4
    rebellad
    Registered Users Posts: 227 ✭✭rebellad


    Hi Thomas, I have spoken to customer service of both Eir and the previous provider and eventually got sorted. Thanks


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    #5
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    rebellad wrote: »
    Hi Thomas, I have spoken to customer service of both Eir and the previous provider and eventually got sorted. Thanks
    No problem at all, I'm glad to hear everything is sorted.

    Thanks

    Thomas


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