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Cant get 4G on samsung j5

  • 17-01-2018 1:23am
    #1
    pudzey101
    Registered Users, Registered Users 2 Posts: 3,925 ✭✭✭


    Hi I bought a new samsung J5 last week and I can't get 4g only E-H-H+ I had a iphone 6 before and was always able to access 4g.i tried messing around with the APN settings but no joy.all I get is H+ with good signal it's like it won't change from H+ to 4g,any help with be great thanks 😊


Comments

  • #2
    GBX
    Registered Users, Registered Users 2 Posts: 12,025 ✭✭✭✭GBX


    Have you gone into settings: wireless and network- more settings: preferred network settings? Could be set to 3g


  • #3
    pudzey101
    Registered Users, Registered Users 2 Posts: 3,925 ✭✭✭pudzey101


    GBX wrote: »
    Have you gone into settings: wireless and network- more settings: preferred network settings? Could be set to 3g

    I did 4g/3g/2g (auto connect) is checked 😊 not sure maybe not in a 4g range but all i seem to get is H+ symbol is this 4g?


  • #4
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    pudzey101 wrote: »
    I did 4g/3g/2g (auto connect) is checked 😊 not sure maybe not in a 4g range but all i seem to get is H+ symbol is this 4g?

    No, it's not. You should be getting 4g in any city centre.

    Who is your provider? Do you definitely have 4g on your plan? I know a couple of years ago, I stopped getting 4g on Vodafone, and they had to fix something on their end.


  • #5
    pudzey101
    Registered Users, Registered Users 2 Posts: 3,925 ✭✭✭pudzey101


    Basil3 wrote: »
    No, it's not. You should be getting 4g in any city centre.

    Who is your provider? Do you definitely have 4g on your plan? I know a couple of years ago, I stopped getting 4g on Vodafone, and they had to fix something on their end.

    Im with three il give a call into their shop later :) i taught H was 3g and H+ was 4g haha probably something iv done wrong on my end ðŸ˜


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