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Hold music - Can you please please change

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  • 17-01-2018 5:27pm
    #1
    MartyMcFly84
    Registered Users Posts: 1,326 ✭✭✭


    Hi BOI, 

    You have two options at this point, to change that terrible terrible hold music loops or cut down on hold time. 

    Seeing as charges for items we have blocked on are cards continue to come through, this involves monthly lengthy calls to card services , on hold for 30mins at time listening to that screeching hold music. 

    Whomever decided on it needs to be sat in a room with it on load for the typical hold duration that customers go through. 

    Please send this on to the powers that be. 


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    #2
    yosser hughes
    Registered Users Posts: 3,893 ✭✭✭yosser hughes


    MartyMcFly84 wrote: »
    Hi BOI, 

    You have two options at this point, to change that terrible terrible hold music loops or cut down on hold time. 

    Seeing as charges for items we have blocked on are cards continue to come through, this involves monthly lengthy calls to card services , on hold for 30mins at time listening to that screeching hold music. 

    Whomever decided on it needs to be sat in a room with it on load for the typical hold duration that customers go through. 

    Please send this on to the powers that be. 
    Maybe some people like the hold music Marty. Do you suppose to speak for everyone? Any other dictats you want to impose?


  • Options
    #3
    MartyMcFly84
    Registered Users Posts: 1,326 ✭✭✭MartyMcFly84


    yosser hughes wrote: »
    MartyMcFly84 wrote: »
    Hi BOI, 

    You have two options at this point, to change that terrible terrible hold music loops or cut down on hold time. 

    Seeing as charges for items we have blocked on are cards continue to come through, this involves monthly lengthy calls to card services , on hold for 30mins at time listening to that screeching hold music. 

    Whomever decided on it needs to be sat in a room with it on load for the typical hold duration that customers go through. 

    Please send this on to the powers that be. 
    Maybe some people like the hold music Marty. Do you suppose to speak for everyone? Any other dictats you want to impose?
    :D  Please let me know when you find someone who does, my mate does good deals on hearing aids. 

    The hold music is all for now, tomorrow the world. 

    Thanks, 


  • Options
    #4
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi MartyMcFly84,

    Thanks for your post.

    We'll be sure to pass on your feedback regarding the hold music and wait times. In relation to the reason for the calls, have you cancelled a continuous authority set up by a company that are still coming through? If so, we'd advise that you contact the company to cancel this from their side too and to ensure they don't put through any further charges.

    If you're following up on a Chargeback request that you've raised, you can use the Ask a Question option on 365 Online for updates on this.

    Thanks
    Tara


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