Added mobile to bundle sim only extended bundle contract

ygolometsipe

I added sim only 30 day rolling contract mobile to my (tv, broadband, home phone) bundle.
After this when I loged into my eir, it showed the end date of my contract is now 18 months from the day I added mobile. This simple 10 euro a month add-on extended my contract for the full bundle! I was shocked.

I contacted eir loyalty today and they told me this is just a technical glitch and my original contract is unchanged however they won't give me anything in writing to confirm this for my records. It still says the wrong end date on my eir.

How come I can't get some written statement to say my contract was not changed and the website is in error?

Seems very odd...

eir: Thomas

ygolometsipe wrote: »

I added sim only 30 day rolling contract mobile to my (tv, broadband, home phone) bundle.
After this when I loged into my eir, it showed the end date of my contract is now 18 months from the day I added mobile. This simple 10 euro a month add-on extended my contract for the full bundle! I was shocked.

I contacted eir loyalty today and they told me this is just a technical glitch and my original contract is unchanged however they won't give me anything in writing to confirm this for my records. It still says the wrong end date on my eir.

How come I can't get some written statement to say my contract was not changed and the website is in error?

Seems very odd...

Hi ygolometsipe,

I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

ygolometsipe

Thanks 

Thomas pm sent!!

eir: Thomas

ygolometsipe wrote: »

Thanks 

Thomas pm sent!!

I have replied to your PM.

Thanks

Thomas

ajpred68

I have experienced the same thing.

Added a €20 pm mobile for my daughter to existing fibre/phone service for which the contract was ending in Jan 2019 is now showing as ending Nov 2019. 18 months from when I added the mobile.

At no point during the application process was it ever explained that by creating a bundle I was extending the contract on all services. I was just adding it so i could pay it all on one bill.

Can anyone from Eir help me sort this please? I may sign up for another year but was planning to look at other offers when my Phone/Fibre contract expires in Jan.

Sounds like this is a mistake.

eir: Sarah

ajpred68 wrote: »

I have experienced the same thing.

Added a €20 pm mobile for my daughter to existing fibre/phone service for which the contract was ending in Jan 2019 is now showing as ending Nov 2019. 18 months from when I added the mobile.

At no point during the application process was it ever explained that by creating a bundle I was extending the contract on all services. I was just adding it so i could pay it all on one bill.

Can anyone from Eir help me sort this please? I may sign up for another year but was planning to look at other offers when my Phone/Fibre contract expires in Jan.

Sounds like this is a mistake.

Hi there,

If you could PM me with the account details I will look into this for you.

Thanks,

Sarah

ajpred68

eir: Sarah wrote: »

ajpred68 wrote: »

I have experienced the same thing.

Added a €20 pm mobile for my daughter to existing fibre/phone service for which the contract was ending in Jan 2019 is now showing as ending Nov 2019. 18 months from when I added the mobile.

At no point during the application process was it ever explained that by creating a bundle I was extending the contract on all services. I was just adding it so i could pay it all on one bill.

Can anyone from Eir help me sort this please? I may sign up for another year but was planning to look at other offers when my Phone/Fibre contract expires in Jan.

Sounds like this is a mistake.

Hi there,

If you could PM me with the account details I will look into this for you.

Thanks,

Sarah

Now done, thanks

john10010860

I am having the same issue. Signed up for a 1 year broadband contract in December 2017. Added two separate bill pay phone plans in (Jan & May 2018) , was told that they were separate to the broadband. When I contacted them today was told that was broadband is contracted till May 2020 because its a bundle with my phone plan. 

john10010860

john10010860 wrote: »

I am having the same issue. Signed up for a 1 year broadband contract in December 2017. Added two separate bill pay phone plans in (Jan & May 2018) , was told that they were separate to the broadband. When I contacted them today was told that was broadband is contracted till May 2020 because its a bundle with my phone plan. 

I have been trying to contact customer loyalty (that is who I was told to contact after spending and hour getting through to customer service), rang customer loyalty this morning but cant get through to them, anyone from eir here that can look into my issue....

eir: Andre

john10010860 wrote: »

I am having the same issue. Signed up for a 1 year broadband contract in December 2017. Added two separate bill pay phone plans in (Jan & May 2018) , was told that they were separate to the broadband. When I contacted them today was told that was broadband is contracted till May 2020 because its a bundle with my phone plan. 

Hi john10010860,

I completely understand your frustration on this matter, I do apologise. Could you send me PM with the following information:
1. Account name
2. Account number
3. Date of birth
4. Address
5. Can you confirm if you're the account holder?

Once I get this, id happily look into this matter for you.

-Andre