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Complaint

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  • 18-01-2018 5:42pm
    #1
    madyoke2009
    Registered Users Posts: 127 ✭✭


    Hi

    Is it possible to get an update on my complaint

    I have followed the process as documented on the Eir website. As per the website someone will be in touch within 10 days.

    I haven’t heard a thing. I’ve emailed multiple times and receive the automated response someone will be in contact in 2 days

    It’s now 4 weeks and still nothing


Comments

  • Options
    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    madyoke2009 wrote: »
    Hi

    Is it possible to get an update on my complaint

    I have followed the process as documented on the Eir website. As per the website someone will be in touch within 10 days.

    I haven’t heard a thing. I’ve emailed multiple times and receive the automated response someone will be in contact in 2 days

    It’s now 4 weeks and still nothing
    I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • Options
    #3
    madyoke2009
    Registered Users Posts: 127 ✭✭madyoke2009


    eir: Thomas wrote: »
    I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas

    Is there any update I have not receive one update since lodging the complaint

    I have raised this issue with comreg due to the lack of correspondence from Eir


  • Options
    #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    madyoke2009 wrote: »
    eir: Thomas wrote: »
    I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas

    Is there any update I have not receive one update since lodging the complaint

    I have raised this issue with comreg due to the lack of correspondence from Eir
    I have replied to your PM.

    Thanks

    Thomas


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