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New SIMO contract messed up.

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  • 19-01-2018 5:56am
    #1
    46e9cpr2
    Registered Users Posts: 13 ✭


    I recently signed up for SIMO 30 day contract with €10 monthly promotional price. However the email I received yesterday tells me I'm on 18 months contract with €15 per month. Can any of Reps help me? Thanks. 


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    #2
    Grab All Association
    Registered Users Posts: 3,920 ✭✭✭Grab All Association


    46e9cpr2 wrote: »
    I recently signed up for SIMO 30 day contract with €10 monthly promotional price. However the email I received yesterday tells me I'm on 18 months contract with €15 per month. Can any of Reps help me? Thanks. 

    Reading other threads here it looks like it’s a technical glitch. Eir reps will be on later today and will amend it for you.

    Tip. In future always, always screenshot or video what you’re signing up for. It’ll help in case any company tries to dispute it with you. Another company in Ireland (I won’t mention names) is notorious for this and will lie through their teeth claiming you signed up for Y instead of X


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    #3
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    46e9cpr2 wrote: »
    I recently signed up for SIMO 30 day contract with €10 monthly promotional price. However the email I received yesterday tells me I'm on 18 months contract with €15 per month. Can any of Reps help me? Thanks. 
    I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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    #4
    46e9cpr2
    Registered Users Posts: 13 ✭46e9cpr2


    eir: Thomas wrote: »
    46e9cpr2 wrote: »
    I recently signed up for SIMO 30 day contract with €10 monthly promotional price. However the email I received yesterday tells me I'm on 18 months contract with €15 per month. Can any of Reps help me? Thanks. 
    I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    Even though I was assured by Thomas that:

    eir: Thomas wrote:

    I have reviewed your account and I can see you will receive this plan at the price of €10 euro for the first six months and when the discount expires it will then be €15 going forward... 

    Thomas


    This is how my bill looks like:

    25760110-holder-fe74b7c8e1dda1d5a4da207c65e087f1.jpg


    I've been charged 15 quid! Why? 

    PS. People do not trust what Eir reps are telling you or writing to you!


  • Options
    #5
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    46e9cpr2 wrote: »
    eir: Thomas wrote: »
    46e9cpr2 wrote: »
    I recently signed up for SIMO 30 day contract with €10 monthly promotional price. However the email I received yesterday tells me I'm on 18 months contract with €15 per month. Can any of Reps help me? Thanks. 
    I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    Even though I was assured by Thomas that:

    Originally posted by eir: Thomas


    I have reviewed your account and I can see you will receive this plan at the price of €10 euro for the first six months and when the discount expires it will then be €15 going forward... 

    Thomas


    This is how my bill looks like:

    25760110-holder-fe74b7c8e1dda1d5a4da207c65e087f1.jpg


    I've been charged 15 quid! Why? 

    PS. People do not trust what Eir reps are telling you or writing to you!
    There can sometimes be a delay in the discount applying on the first bill. If its a case where it does not appear on the first bill it will apply to the second bill for 6months going forward.

    Thanks

    Thomas


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    #6
    46e9cpr2
    Registered Users Posts: 13 ✭46e9cpr2


    Little update... 

    I rang eir yesterday to cancel mobile broadband number registered in my name and guess what they did? 

    They cancelled my own phone number instead and left broadband number untouched. I ended up not being able to make or receive any calls. Now they're not even able to retrieve my account details and keep me bouncing from one person to another... 


    Said that already but will repeat. Absolutely the worst customer experience I ever had. Stay away from them if possible. 


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  • Options
    #7
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    46e9cpr2 wrote: »
    Little update... 

    I rang eir yesterday to cancel mobile broadband number registered in my name and guess what they did? 

    They cancelled my own phone number instead and left broadband number untouched. I ended up not being able to make or receive any calls. Now they're not even able to retrieve my account details and keep me bouncing from one person to another... 


    Said that already but will repeat. Absolutely the worst customer experience I ever had. Stay away from them if possible. 
    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    If you call our support team on 1901 they will be able to investigate this for you.

    Thanks

    Thomas


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